Caesars Entertainment

Director, Operations, International Franchise Services

Caesars Entertainment • $110K — $130K *
US-AnywhereRemote in Ontario, CA
Hospitality & Recreation
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, marketing, or equivalent leadership experience in restaurant or retail.
  • Minimum five years of experience leading cross-functional teams.
  • Strong relationship-building and communication skills, both written and verbal.
  • Proven analytical, problem-solving, and decision-making abilities.
  • Ability to lift and move up to 55 pounds and perform various physical tasks.
  • Willingness to travel by airplane and/or automobile for business needs.
  • Proficiency in Microsoft Office and eagerness to learn new technology platforms.

Responsibilities

  • Foster relationships with franchisees to promote sales growth and effective resource allocation.
  • Hire, train, and supervise a team of franchise business consultants.
  • Conduct effective meetings and maintain open communication with stakeholders.
  • Ensure quality standards are met and resolve operational issues promptly.
  • Provide leadership to franchise business consultants, setting team goals and standards.
  • Travel within the region to conduct business reviews and assessments.
  • Analyze operational data and report compliance issues.

Benefits

  • Remote work flexibility, requiring field presence at least 50% of the time.
  • Dynamic work environment with opportunities to consult directly with franchisees.
  • Opportunity to lead operational excellence initiatives at various franchise locations.
  • Potential for career advancement within the organization.
  • Training and professional development opportunities.
  • Engagement in team-building activities and fostering a positive workplace culture.
Full Job Description
Your Mission:The Director of Operations manages all operations excellence and operations support initiatives for their respective region. This position works collaboratively and cross functionally with multiple areas of the business including: new and ongoing training support initiatives, new site processing and existing site acquisition with development, operational excellence assessment review support, sales and financial analysis and reporting, equipment distribution coordination and similar activities. This role supervises the franchise business consultant activities under their assigned area, promoting their development and the franchisees they serve.

How You'll Make an Impact:
  • Fostering close relationships with franchisees within the assigned area. This candidate is able to consult on our franchisees' needs and promote ideas that will result in growth in sales, store count, PSA, proper resources allocation.
  • This candidate will hire, train, and supervise our field team of franchise business consultants within the assigned area.
  • This candidate is an expert communicator with our franchisees, colleagues, and vendors and maintains open dialogue. They will conduct effective weekly meetings with assigned team. Communicate changes in policy and new operations procedures to direct reports and franchisees. They will keep their supervisor informed of all pertinent issues and opportunities within the business.
  • Provides directions to franchise business consultants to ensure all company quality standards are consistently met or exceeded and that all out of specification issues are promptly resolved within the region.
  • Provides leadership and direction to franchise business consultants, encourages high level of team spirit, and sets a positive example. Sets the standard for the team in achieving operational excellence, including providing franchise business consultants with adequate tools needed for area development.
  • Travel within region and as required to ensure restaurant operations are successful, and to perform business reviews and assessments to ensure all company quality standards are consistently met or exceeded. Targets high priority franchise businesses that need assistance.
  • Ensures timely reporting as required from all operations staff (weekly schedules and weekly objectives, period planners, period-end reports, etc.).
  • Assists with the franchisee approval process. Leads and ensures new store openings and store acquisitions are properly executed and supported for restaurant operations.
  • Analyzes data and trends and communicates any concerns with appropriate staff in regards to operational excellence and any compliance issues.
  • Works closely with research and development to implement new products, procedures, and communications to franchisees.
  • Provides input into department budget, monitors, and recommends variance explanations as needed.
  • Counsels' franchisees on operational excellence, people culture, and training issues. Visits regions franchisees evaluating their operations and allocating required resources for their appropriate operation.
  • Excellent at developing materials, creating presentations, and facilitating training to develop the team further. Skilled at public speaking and influencing direct reports, franchisees, and cross functional teams through the art of storytelling.

Who You Are:
  • Bachelor's degree in business, marketing, or related field, or equivalent leadership experience managing first-line leaders within the restaurant or retail industry.
  • Possesses a minimum of five years' experience in leading cross-functional teams, formally or informally. Demonstrates effective leadership through structured processes, informal team mentoring, and comprehensive project management.
  • Strong relationship, team building and communication (written & verbal) skills.
  • Demonstrated planning, analytical, problem-solving, and decision-making skills.
  • Ability to lift and move up to 55 pounds and the ability to reach and move items from as high as six (6) feet and as low as six (6) inches off the ground.
  • Ability to understand directions, instructions, and product specifications.
  • Ability to travel by airplane and/or automobile.
  • Interpersonal and negotiation skills,
  • Computer knowledge and expertise with Microsoft Office programs. Eagerness to learn other technology platforms.

Preferred Knowledge, Skills and Abilities:
  • Little Caesars operational experience (a certified Little Caesar training manager or regional manager with a proven record of profitability).
  • Multi-unit restaurant management or franchise management experience.
  • Point of Sale system experience.
  • Fiscal responsibility.

Where You'll Work:
  • Remote position, which works outside of the office a minimum of 50% of the time in the marketplace, consulting with franchisees to achieve all essential job functions. No hazardous conditions are present.
  • Works a minimum of five (5) days per week, may include weekends and evening hours and works in-restaurant as required. Is willing to travel as needed. Works effectively under pressure and in stressful situations.

Disclaimer:

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

#LI-TS1

About Caesars Entertainment

Little Caesars makes and delivers the food products. They offer products that are available for shopping online. Their customers' inquiries are addressed through phone, email, and online applications.

Caesars Entertainment Careers

Join the vibrant team at Caesars Entertainment, the pinnacle of entertainment and hospitality, where your career journey is as thrilling as the experiences we offer our guests. As a leader in the industry, Caesars Entertainment provides unparalleled job opportunities, fostering a culture of leadership, diversity, and innovation. Work You’ll Do At Caesars Entertainment, you’ll be part of a community that thrives on excellence and the spirit of hospitality. Our commitment to diversity training ensures an inclusive environment where everyone’s contributions are valued. You’ll work alongside a team of professionals dedicated to redefining the future of entertainment and guest services. Explore a variety of employment paths from casino operations to corporate functions, each offering a chance to innovate and lead. Caesars Entertainment is not just a company; it’s a place where you can shape your future and propel your career to new heights. Join Our Market-Leading Team Step into a role within Caesars Entertainment and join a market-leading team that sets the standards in the global entertainment industry. Our professionals enjoy benefits that support both personal and professional growth, including advanced training programs and leadership development opportunities that prepare you for the next steps in your career. Internship Programs Kickstart your career with Caesars Entertainment through our internship programs. Gain invaluable industry insights and hands-on experience in a dynamic environment. Our internships offer a unique blend of learning and working, ideal for cultivating the skills and knowledge necessary for a successful career in the entertainment and hospitality sectors. Innovative Work Drive innovation as part of the Caesars Entertainment team. Our employees are at the forefront of industry trends and technology, creating memorable experiences for our guests and setting benchmarks in the market. Your work will directly contribute to the company’s legacy of exceptional service and pioneering entertainment solutions. Career Development Future-proof your career at Caesars Entertainment with our vast array of development opportunities. From personalized training sessions to networking events, we provide the tools to enhance your skills and expand your professional network. Whether you’re refining your interview techniques or polishing your resume, Caesars is committed to your growth and development. Join Our Team Search open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and creative team players who are ready to take on new challenges. Stay Connected Keep up to date with career tips, insider perspectives, and industry-leading insights—all from the people who make Caesars Entertainment a leader in the entertainment industry. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Caesars Entertainment. Explore the possibilities with Caesars Entertainment, where your career is part of a larger story of success, innovation, and leadership. Join us and create your own path in the world of entertainment and hospitality.
Learn more about Caesars Entertainment
Size
23,000 employees
Market Cap
$8.8 billion
Industry
Hospitality & Recreation
Net Income
-$1.7 billion
Founded
2009
5 Year Trend
+60.7%
Revenue
$3.4 billion
NASDAQ
CZR
* Ladders Estimates

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