Director Operations

Crescent Hotels & Resorts

• $110K — $130K *
Houston, TX 77084In-Person
Hospitality & Recreation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of operations experience in luxury hotels, focusing on food & beverage (F&B) leadership.
  • Experience in boutique or independent hotels is preferred.
  • Bachelor's degree in Hospitality Management or a related field is strongly preferred.
  • Deep knowledge of luxury service standards and F&B operations.
  • Skilled in budgeting, labor management, and operational reporting.
  • Availability for flexible scheduling, including weekends and holidays.
  • Strong emotional intelligence and effective communication skills.

Responsibilities

  • Oversee daily hotel operations, ensuring leadership across all departments.
  • Promote a service-oriented culture in line with Forbes 4-star standards.
  • Act as acting General Manager in their absence, providing strong operational support.
  • Drive innovation in F&B, collaborating on menu and beverage program development.
  • Monitor and optimize food costs, labor efficiency, and profitability of outlets.
  • Enhance the luxury guest experience while adhering to brand standards.
  • Recruit, train, and develop high-performing team members and department heads.

Benefits

  • Lead in a premier Houston hospitality environment.
  • Join a passionate team focused on luxury service.
  • Competitive salary with performance incentives.
  • Comprehensive medical, dental, vision, and PTO benefits.
  • Opportunity to significantly impact guest experiences at a unique property.
Full Job Description
Key Responsibilities

Operational Leadership

  • Oversee daily operations across departments, with direct leadership of F&B, Rooms, Housekeeping, Engineering
  • Champion a service-centric culture that aligns with Forbes 4-star standards.
  • Act as the hotel's second-in-command, serving as acting General Manager in their absence.
  • Ensure operational excellence across all outlets including restaurant, bar, in-room dining, and banquet/catering services.

Food & Beverage Strategy

  • Drive F&B innovation and service delivery; collaborate with culinary leadership to develop seasonal menus, beverage programs, and guest experiences.
  • Monitor food cost, labor efficiency, and outlet profitability.
  • Lead and develop F&B leaders to achieve excellence in guest service, team performance, and brand consistency.

Guest Experience & Brand Standards

  • Maintain a high level of visibility in guest areas to support a proactive and personalized service environment.
  • Ensure every department is delivering an exceptional luxury experience in line with brand positioning.
  • Monitor guest feedback and implement service recovery protocols and continuous improvement initiatives.

Team Leadership & Development

  • Recruit, train, coach, and retain high-performing department heads and associates.
  • Foster a collaborative and respectful work culture that promotes employee engagement and accountability.
  • Develop cross-functional succession plans and talent pipelines for operational roles.

Financial Oversight

  • Assist in the development of annual budgets and operational plans.
  • Analyze financial performance, manage P&Ls, and drive cost control strategies.
  • Partner with Sales, Revenue, and Marketing to support revenue-generating initiatives across departments.

Compliance & Safety

  • Ensure full compliance with brand, legal, health & safety, and licensing standards.
  • Lead crisis and risk management planning and response.

Qualifications

  • Minimum of 5-7 years of progressive operations experience in luxury or lifestyle hotels, with strong F&B leadership.
  • Proven experience in boutique or independent hotel environments preferred.
  • Bachelor's degree in Hospitality Management or related field strongly preferred.
  • In-depth knowledge of luxury guest service standards, F&B operations, and team leadership.
  • Proficient in budgeting, labor management, and operational reporting.
  • Flexible schedule availability, including nights, weekends, and holidays as needed.
  • Strong emotional intelligence, communication skills, and a hands-on leadership style.

Why Join Us?

  • A chance to lead in one of Houston's most refined hospitality settings.
  • Work with a passionate team committed to redefining luxury service.
  • Competitive salary + performance incentives.
  • Excellent benefits package, including medical, dental, vision, and PTO.
  • Opportunity to influence and shape the guest journey in a one-of-a-kind property.


* Ladders Estimates

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