We are seeking a highly skilled and experienced Director to join our Launch Operations team at ShipMonk. As a member of the Launch Operations team, this role will play a pivotal role in the planning and execution of high-impact, high-visibility projects and initiatives, while driving operational excellence across our fulfillment centers. What you'll do: • Build & Lead the Ops CI Function - Design and operationalize the Ops CI function at ShipMonk, including intake processes, project governance, and reporting cadence. - Hire, develop, and lead a team of Ops CI managers embedded across the network. - Establish and maintain a prioritized problem backlog, ensuring the team is always working on the highest-impact opportunities. - Create visibility for Ops CI work across the organization- from the ops floor to the executive team- through a consistent cadence of reviews and change management. • Drive Performance Improvement - Own a portfolio of projects across fulfillment operations, cross-functional domains, merchant onboarding, and compliance programs. - Apply structured problem-solving methodologies (Lean, Six Sigma, or equivalent) to diagnose root causes, design solutions, and implement changes that stick. - Set and track KPIs for CI project outcomes- cost savings, throughput and speed improvements, quality- and report on progress to senior leadership. - Partner with General Managers and functional leaders to identify and size improvement opportunities, and ensure operational buy-in for change implementation. • Change Management & Culture - Champion a culture of continuous improvement across ShipMonk- making problem-solving accessible and habitual at every level of the organization. - Design and deliver CI training and capability-building programs for operations leaders and frontline teams. - Lead change management efforts for major CI initiatives, ensuring sustainable adoption rather than one-time fixes. • Merchant Launch & Solutions: - Support the analysis of merchant attributes and SKU profiles to determine effective solution(s) - Own the successful design, execution and oversight of merchant launches, ensuring all operational aspects are thoroughly planned and executed. - Coordinate with cross-functional teams to ensure all merchant launch requirements are met and any issues are promptly addressed. - Define, track, and analyze metrics related to the launch of new merchants. - Develop and support the implementation of new service offerings. - Train and support Operations teams on new merchant solutions and service offerings, ensuring a smooth transition and effective utilization. • Data, Analytics, and Tooling: - Develop and implement user-friendly workflows using tools such as Asana, Slack, Salesforce, and Google-based applications to streamline processes. - Design and maintain dashboards and reporting tools to provide actionable insights and support data-driven decision-making. - Use data to drive every stage of the CI lifecycle- from opportunity identification and sizing to solution design and impact measurement. - Partner with the Analytics team to develop insights that surface performance gaps and track improvement trends across facilities. • On-Site Support & Leadership Development: - Provide on-site support and leadership development, ensuring team members are well-trained and equipped to meet operational challenges of the launch - Mentor and coach team members to build leadership capabilities and foster a culture of continuous improvement. What you'll need: • Bachelor's degree in industrial engineering, supply chain management, logistics, or a related field • Minimum of 8 years of experience in e-commerce fulfillment operations, inventory management, and process optimization, with at least 3 years in a leadership role directly managing operations programs and projects • Strong leadership and team management skills with a proven track record of driving results. • Excellent analytical and problem-solving abilities with a detail-oriented mindset. Ability to analyze data and generate actionable insights using analytical tools such as MS Excel, Google Sheets, Metabase, Tableau, etc • Proficiency in warehouse management systems (WMS) and how they translate to operational process • Strong communication and interpersonal skills with the ability to collaborate effectively across departments and levels of the organization • Lean program leadership and/or certification(s) preferred • Preferred experience in Wholesale/B2B fulfillment • Ability to travel 25-35% to support multi-site engagement, on-site project leadership, and managing a distributed team