Role: Director - Operations
Location: Austin, Texas

POSITION SUMMARY
Reporting to the Chief Operating Officer, the Director - Operations is a strategic and hands-on leader responsible for driving operational excellence across the organization. This role oversees core office operations, leads process improvement initiatives, and ensures seamless execution of cross-functional projects. The ideal candidate combines strong analytical capabilities with compliance knowledge and leadership skills to optimize performance, enhance efficiency, and support long-term organizational growth.

Key Responsibilities
Office & Business Operations
• Oversee day-to-day business operations in the Austin Office to ensure efficiency and scalability and to provide support to departmental needs
• Work closely with management in the Dublin Office to ensure global synergy, consistency and alignment
• Evaluate and improve systems, tools, and infrastructure supporting business operations
• Manage vendor relationships, contracts, and procurement processes
• Ensure compliance with company policies, regulatory requirements, and operational standards
People Leadership & Employee Development
• Manage (currently one), mentor, and develop more junior operations team members
• Foster a culture of accountability, collaboration, and continuous improvement
• Partner with HR on workforce planning, organizational design, and talent development
• Drive employee engagement and operational excellence across teams

Process Improvement & Optimization
• Partner with executive leadership to support strategic planning and execution
• Develop and implement operational strategies, policies, and procedures
• Design, document, and standardize operational processes and best practices
• Leverage data and analytics to drive decision-making and performance improvements
• Champion continuous improvement methodologies (e.g., Lean, Six Sigma, Agile where applicable)
Project & Program Management
• Ensure projects are delivered on time, within budget, and aligned with business objectives
• Manage risks, dependencies, and stakeholder communication throughout project lifecycles

Cross-Functional Collaboration
• Serve as a key liaison between departments to align priorities and improve communication
• Support change management initiatives and organizational transformation efforts
• Collaborate with Finance, HR, IT, and other functions to optimize business performance

Qualifications
• Bachelor's degree in Business Administration, Operations Management, or related field
• 7-12+ years of progressive experience in operations, business management, or a related field
• Proven track record of leading process improvement and operational transformation initiatives
• Strong project management experience, including managing complex, cross-functional projects
• Demonstrated leadership experience with the ability to influence at all levels of the organization
• Certifications such as PMP, Lean Six Sigma, or Agile [not required but preferred]
• Experience in scaling operations in a high-growth environment
Key Competencies
• Strategic thinking and problem-solving
• Data-driven decision-making and analytical skills
• Project and program management expertise
• Operational excellence and process design
• Strong communication and stakeholder management
• Change management and adaptability
• Leadership and team development

Success Measures
• Improved operational efficiency and cost optimization
• Successful delivery of key strategic projects
• Increased process standardization and scalability
• Enhanced cross-functional collaboration
• Strong team engagement and performance outcomes
Employment basis / Organization Summary
• Competitive compensation plan based upon experience level.
• Top-tier benefit package including a full suite of insurance coverage, retirement contributions, and paid time off.