Job DescriptionWHAT IS THE OPPORTUNITY?
The Enterprise Chief Controls Office (ECCO) is seeking a Director of Operational Resilience to lead enterprise-wide operational resilience and Business Continuity Management (BCM) programs across RBC's platforms. In this role, you will drive the strategic vision, long-term operational model, and program governance to elevate BCM quality, ensure business consistency, and establish RBC as best-in-class in organizational preparedness and response to disruptions. You will work at the intersection of multiple platforms and business units, establishing standardized methodologies and embedding a culture of operational excellence while ensuring compliance with regulatory requirements.
WHAT WILL YOU DO?
- Develop, oversee, and drive the 1LOD Operational Resilience lifecycle program across all businesses and functions globally
- Own procedural documents and establish standardized methodologies, procedures, and execution expectations for Operational Resilience activities
- Monitor Operational Resilience outcomes across the Bank and serve as the expert advisor on resiliency requirements
- Lead cross-platform coordination and alignment of IT and Cyber Risk Management, Disaster Recovery, Third-Party Resilience, Process and Service Management, and Crisis Management
- Conduct complex impact, scenario, and resilience analyses, including Business Impact Modeling (BIM), Recovery Time Objective (RTU) validation, and severe-but-plausible scenario testing
- Support regulatory and audit engagements as accountable owner, coordinating evidence, walkthroughs, and remediation outcomes
- Drive training and capability development initiatives to uplift 1LOD resilience maturity
- Prepare periodic reporting on Operational Resilience outcomes and performance metrics
WHAT DO YOU NEED TO SUCCEED?
Must have: - 12-15+ years of experience in Operational Resilience, Non-Financial Risk, or BCM within large, complex financial institutions, with direct accountability for 1LOD execution and capability uplift
- Demonstrated experience leading regulatory remediation and resilience uplift initiatives, translating regulatory expectations into practical, executable programs
- Proven capability in designing, embedding, and operating enterprise-wide resilience and BCM frameworks, including methodologies, procedures, standards, and execution models
- Strong understanding of global regulatory requirements related to Operational Resilience, BCM, disaster recovery, third-party resilience, and incident/crisis management
- Excellent executive-level communication skills with the ability to articulate complex resilience concepts to senior management, regulators, and cross-functional partners
Nice-to-have:
- MBA, CRM, CPA, CIA, FRM, or CFA designation
- Experience establishing enterprise monitoring, reporting, and metrics (e.g., KRIs, resilience indicators)
- Proven ability to lead cross-platform and cross-business coordination within centralized teams and shared services
- Familiarity with Operational Resilience, BCM, and incident management tools and platforms
What's in it for you?- A comprehensive Total Rewards Program including bonuses, flexible benefits, and competitive compensation
- Leaders who support your development through coaching and mentoring opportunities
- The ability to make a lasting impact and drive organizational resilience across one of Canada's leading financial institutions
- Work in a dynamic, collaborative, and high-performing team within the Enterprise Chief Controls Office
- Opportunities to influence strategic decisions at the enterprise level
- Flexible work/life balance options and a progressive, inclusive workplace culture
Job SkillsAnalytical Thinking, Business Continuity and Disaster Recovery (BCDR), Business Continuity Management (BCM), Change Agility, Communication, Emerging Technologies, Operational Resilience, Operational Risks, Regulatory Remediation, Risk Appetite, Risk Mitigation Strategies, Scenario Planning
Additional Job DetailsAddress:BAY WELLINGTON TOWER, 181 BAY ST:TORONTO
City:Toronto
Country:Canada
Work hours/week:37.5
Employment Type:Full time
Platform:CHIEF LEGAL & ADMIN OFFICE GRP
Job Type:Regular
Pay Type:Salaried
Posted Date:2026-06-24
Application Deadline:2026-07-15
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
