Prudential Financial

Director, Operational Excellence

Prudential Financial$147K — $220K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years leading large process improvement projects utilizing lean best practices
  • Experience in technology-enabled change management processes
  • Skilled in implementing structured management systems and supporting leadership training
  • Proficiency with KPI, dashboards, and standard work practices
  • Experience with Salesforce for process design and implementation
  • Preferred experience in group insurance
  • Bachelor's degree or equivalent experience; MBA is a plus.

Responsibilities

  • Drive review of comprehensive customer lifecycle processes within Underwriting
  • Lead prioritization of process improvement initiatives to enhance operational efficiency
  • Influence technology partners for optimal solutions and initiative prioritization
  • Oversee implementation of operational management systems organization-wide
  • Develop dashboards and reporting for performance tracking
  • Coach leadership and team members for continuous improvement
  • Cultivate a culture of continuous improvement and standardized work practices.

Benefits

  • Market competitive base salary with annual bonus potential
  • Comprehensive medical, dental, vision, and life insurance coverage
  • 401(k) with company matching up to 4%
  • Company-funded pension plan
  • Wellness programs offering reimbursement up to $1,600 annually for personal wellbeing
  • Work/Life resources for various personal needs including education and mental health
  • Education benefit supporting college enrollment and accredited certificate programs
  • Employee Stock Purchase Plan at 85% of the purchase price after one year of service.
Full Job Description
Job Classification:
Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & Strategy

Reporting directly to the Head of Supplemental Health Underwriting, the Director, Operational Excellence will direct the process analysis, design or redesign of multiple, integrated workflows and process issues to ensure that processes are customer focused, consistent, effective and efficient. Responsible for the implementation and training planning across multiple sites and documentation of processes. Able to develop a cohesive set of solutions in complex, unstructured environments. Manages projects of the largest scope and impact and activities of multiple project teams which include staff from other organizations and processes. Possesses comprehensive and highly specialized knowledge of specific function process as well as sound business industry knowledge. Responsible for all aspects of systems, business and process functions.

Key Responsibilities:
  • Drive review of front-to-back process for customer lifecycle interactions with Underwriting
  • Lead process improvement review and prioritization of initiatives to deliver process time and operational efficiency
  • Influences technology partners on solutions and prioritization
  • Responsible for operational management system implementation across organization. This may include:
    • Dashboard and reporting developing
    • Leadership and individual contributor coaching
    • Development of continuous improvement culture and process
    • Development and implementation of standard work


Qualifications:
  • Experience leading large process improvement projects using industry leading lean best practices
  • Experience informing and managing technology enabled change processes
  • Experience implementing a structured management system, including training and support of leadership at all levels
  • Experience with KPI, dashboard, and standard work implementation
  • Comfort with Salesforce backed process design and implementation
  • Potential leadership of small team
  • Group insurance experience preferred
  • Bachelor's degree or equivalent experience preferred, MBA a plus


What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $147,100.00 to $220,700.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.
  • Market competitive base salaries, with a yearly bonus potential at every level.
  • Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
  • 401(k) plan with company match (up to 4%).
  • Company-funded pension plan.
  • Wellness Programsincluding up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
  • Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
  • Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
  • Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.


Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

About Prudential Financial

Prudential Financial is a financial services company that specializes in the fields of investment management, life insurance, and retirement benefits. It focuses on helping individuals and institutional customers to grow and protect their wealth. The company also offers an inclusive work environment where employees can develop to their full potential, and give back to the communities where they live and work. Prudential Financial was founded in 1875 and headquartered in Newark, New Jersey.

Prudential Financial Careers

Join the esteemed ranks of Prudential Financial, a global leader in financial services, where your career is nurtured, your innovation valued, and your professional growth guaranteed. Work You’ll Do At Prudential Financial, we are committed to helping individuals and businesses tackle their financial challenges with robust solutions. As part of our team, you will lead efforts to innovate and expand our services, ensuring that we remain at the forefront of the financial industry. Transform the financial landscape with your expertise and join a team where diversity, leadership, and personal growth are not just encouraged but actively fostered. With Prudential Financial, you position yourself at the nexus of finance and cutting-edge innovation. Collaborate with a global network of professionals, dedicated to steering clients through their financial journeys with precision and foresight. Our culture thrives on teamwork, leadership, and a shared commitment to excellence. Prudential Financial Job Opportunities We are actively hiring and have a variety of job opportunities designed to bring out the best in each employee. From entry-level positions to leadership roles, Prudential Financial offers a path for every ambitious professional eager to make an impact in the financial sector. Do Innovative Work Join our team of over 40,000 professionals worldwide, working together to reshape the future of finance. At Prudential Financial, your skills in networking, strategic thinking, and leadership will drive change and foster an environment of continuous innovation and growth. Internship Programs Kickstart your career with a Prudential Financial internship. Our programs offer invaluable industry insights and hands-on experience, making them a perfect starting point for students and recent graduates eager to make their mark. Benefits and Culture Prudential Financial is not just about professional achievements but also about personal well-being. Our employees enjoy comprehensive benefits, including health, life, and disability insurance, retirement plans, and generous paid time off. More than just benefits, our company culture is built on mutual respect, inclusivity, and the collective pursuit of excellence. Future-Proof Your Career With Prudential Financial, career advancement is a reality. We provide extensive training and development programs, including leadership and diversity training, to ensure you are always ahead of the curve. Explore Discover how Prudential Financial leads the way in financial innovation and client service. Read more about our latest projects and the impact they have on our clients and the industry. Stay Connected Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players. Explore Prudential Financial jobs today and find where you fit in our dynamic team. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Prudential Financial.
Learn more about Prudential Financial
Size
88 employees
Market Cap
$36.2 billion
Industry
Net Income
-$374 million
Founded
1875
5 Year Trend
+3.8%
Revenue
$57 billion
NASDAQ

Similar Jobs

More Jobs at Prudential Financial

More Finance & Insurance Jobs

Find similar Director, Operational Excellence jobs: