This is a fantastic opportunity to be a part of a rapidly growing, private equity-backed business. We are actively recruiting for a talented Director of Operational Enablement & Experience to join our team of energetic, compassionate professionals. The Director of Operational Enablement & Experience owns the end-to-end nurse onboarding and readiness journey from offer acceptance through "ready-for-productivity" status. This leader is accountable for building a seamless, scalable, and high-quality onboarding infrastructure that ensures every nurse is operationally prepared, fully credentialed, system-enabled, and set up for early success.

This role sits at the intersection of Workforce Operations, Clinical Operations, HR, and Technology, ensuring that all non-clinical onboarding processes - including scheduling, employment setup, licensure, system access, and communication - are executed with precision, speed, and with an exceptional employee experience.

In this role, you will partner directly with the executive leadership team to design and operationalize a best-in-class onboarding engine that reduces time-to-productivity, eliminates friction, and improves early-tenure retention. This position reports directly to the VP of NX (Nursing Experience) Operations.

Requirements

Key Responsibilities

• Own the end-to-end nurse onboarding lifecycle from signed offer through ready-to-work status.
• Develop and manage a standardized readiness framework covering employment setup, licensure, system access, scheduling, and training.
• Partner with Workforce Management to align hiring volumes, onboarding capacity, start dates, and staffing needs.
• Create a clear, high-touch communication experience for new nurses.
• Oversee employment setup, background checks, employment verification, payroll and tax setup, and audit-ready documentation.
• Manage multi-state nurse licensure verification, expiration tracking, and regulatory requirements.
• Coordinate EMR and internal systems access with IT, Clinical Operations, and client stakeholders.
• Establish onboarding KPIs, service-level expectations, dashboards, and reporting for leadership.
• Identify bottlenecks and implement process improvements, automation, and scalable tools.
• Lead and develop the Operations Enablement team while balancing strategic planning with day-to-day execution.

Required Qualifications

• Bachelor's degree in business, management, or a related field; master's degree preferred.
• 8+ years of progressive experience in operations, process improvement, employee experience, consulting, or a related field.
• At least 4 years of experience leading teams.
• Experience scaling operations in a high-growth organization.
• Experience in a regulated industry such as healthcare, financial services, or life sciences.
• Experience managing remote or distributed teams and complex cross-functional processes.
• Strong analytical, communication, coaching, problem-solving, and relationship-building skills.
• Demonstrated success developing operational strategy while managing daily execution.
• Familiarity with EMR/EHR platforms and cloud-based telephony systems.
• Lean/Six Sigma certification or a strong process improvement background is preferred.
• Experience with private equity-backed organizations is a plus.

What We're Looking For

The ideal candidate is an organized, data-driven leader who thrives in a fast-paced, high-growth environment. You are comfortable managing multiple priorities, improving processes, communicating clearly, and taking ownership from strategy through execution. You bring sound judgment, a positive attitude, strong customer service instincts, and a commitment to helping nurses succeed.

Benefits

Full time salaried position, compensation BOE. All part-time and full-time employees accumulate PTO, based on the number of hours worked (per year). All part-time and full-time employees are eligible to participate in our 401(k) plan. Full-time employees may also participate in medical, dental, vision, and/or supplemental insurances.