THE ROLE Director of White Glove Logistics & TransportationWe are seeking a Director of White Glove Logistics & Transportation to join our growing team. This is a high-impact, high-ownership role at the center of Quince's customer experience - responsible for designing and scaling the end-to-end logistics network that delivers our largest, most complex products directly into customers' homes. In this role, you will own the long-term transportation and fulfillment strategy for our White Glove business, building a best-in-class delivery network that balances speed, cost, and customer satisfaction as we scale nationally.
ResponsibilitiesNetwork Strategy & Design- Own the long-term logistics strategy for the White Glove business across North America
- Design an optimized network that balances delivery speed, customer experience, and cost
- Determine optimal warehouse footprint, inventory positioning strategy, and service territories
- Continuously evaluate where inventory should be stored based on customer demand and growth projections
- Develop multi-year network expansion plans to support continued business growth
- Identify opportunities to reduce touches while improving overall transit times
Transportation Strategy- Own transportation strategy across every stage of the supply chain: inbound, warehousing, inventory movement, middle-mile, and final-mile White Glove delivery
- Determine optimal transportation modes and design scalable middle-mile solutions
- Optimize shipment consolidation opportunities and improve inbound flow into warehouse partners
- Reduce transportation cost without sacrificing customer experience
Vendor Sourcing & Commercial Management- Source and onboard warehouse partners and White Glove delivery providers across North America
- Develop RFPs, evaluate vendor capabilities, and lead commercial negotiations for all logistics partners
- Negotiate pricing, SLAs, and service guarantees; continuously benchmark providers against market alternatives
- Build redundancy into the network while avoiding unnecessary complexity
- Determine when to diversify vendors versus expanding existing relationships
Warehouse & Inventory Strategy- Determine optimal warehouse footprint to support delivery promises
- Establish inventory placement strategy across facilities and define warehouse operating standards and KPIs
- Improve inbound receiving and stock-in processes; reduce inventory aging through better positioning strategies
Operational Excellence- Develop scalable operating standards across all logistics partners
- Drive improvement across inbound receiving speed, stock-in timing, warehouse productivity, order processing, delivery scheduling, first-attempt delivery success, damage reduction, claims management, and reverse logistics
- Create standardized scorecards for all partners and build executive-level KPI dashboards
QualificationsRequired:- 10+ years of experience in logistics, transportation, fulfillment, or supply chain leadership
- 5+ years directly managing large third-party logistics providers, with full ownership of performance and commercial terms
- Experience designing multi-node distribution networks (warehouse placement, inventory positioning, service territory decisions)
- Experience managing White Glove, furniture, bulky goods, or oversized delivery networks, including in-home delivery complexity
- Strong transportation sourcing and contract negotiation experience; has led large RFP processes end-to-end
- Strong financial and analytical skills; able to build cost models and make data-driven trade-offs
- Experience building executive dashboards and KPI reporting
- Proven ability to lead cross-functional initiatives and influence without direct authority
- Excellent executive communication and presentation skills
Preferred:- Experience building a logistics network from early-stage growth through national scale
- Experience managing warehouse partnerships and evaluating build vs. buy operational strategies
- Familiarity with inventory optimization models and demand-based positioning
- Direct-to-consumer or e-commerce background
- MBA or advanced degree
Pay Range: $186,000 - $248,000
All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.
Pay Range
$186,000-$248,000 USD
WHY QUINCE?Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
