Director of Western Operations to oversee services and operations in Springfield and Greenfield Massachusetts.

REQUIREMENTS:

• Master's degree in a related human service or business field, or a graduate certificate is required. (Additional employment experience beyond the minimum requirement may be considered in lieu of education).
• A minimum of eight (8) years of higher-level supervisory, management, and administrative experience is required.
• A minimum of two (2) years of direct care or clinical experience, preferably with children and emerging adults, is required.
• A Social Work or Mental Health Counseling license is preferred.
• Full-Time, 40 hours M - F, occasional weekend and evening hours, including administrative on call.
• Extensive driving; a legally registered, inspected, and insured car is required.

POSITION OVERVIEW:

The Director of Western Operations is responsible for the overall leadership, performance, and strategic direction of the Western Region's service delivery area comprised of 6 residential programs in Springfield and Greenfield, community-based family outreach, therapeutic mentoring, peer mentoring, Lead Agency contracts, and outpatient clinical services. As a member of Key's Management Team, the Director collaborates with executive and regional leaders to advance the organization's mission, drive operational excellence, support a positive and inclusive workplace culture, and ensure the delivery of high-quality services that meet the needs of children, families, and communities. The Director of Western Operations leads, supports, and supervises a regional management team comprised of operational, clinical and administrative leaders. This position reports to the Chief Operating Officer and collaborates with the President & CEO and Executive Management Team.

To ensure a smooth leadership transition, the current Director will provide training, mentorship, and institutional knowledge to their successor until their planned retirement in 2027.

RESPONSIBILITIES:

• Provide strategic leadership and oversight of regional operations, ensuring alignment with Key's mission, values, strategic priorities, and organizational goals.
• Lead and support regional management teams in the delivery of high-quality, trauma-informed services, operational excellence, compliance, accreditation, risk management, and continuous quality improvement.
• Partner with executive leadership and administrative departments, including Clinical Services, Human Resources, Finance, Quality Assurance, and Risk Management, to implement agency-wide initiatives, policies, and best practices.
• Oversee regional workforce development, including recruitment, onboarding, supervision, performance management, staff engagement, retention, and the promotion of a positive, inclusive, and wellness-informed workplace culture.
• Manage regional financial and operational performance, including budgeting, contract management, utilization, facilities oversight, fiscal accountability, and regulatory compliance.
• Serve as a key representative of the organization with funders, community partners, licensing and regulatory agencies, the Board of Directors, and other external stakeholders while advancing strategic growth and service development opportunities.

SALARY/BENEFITS: The starting annual salary is $140,000. A higher starting salary may be considered based on credentials, experience, and demonstrated expertise. A comprehensive benefits package is provided that includes medical, dental, and life insurance, generous paid-time off benefits, and a variety of other exceptional benefits. (Refer to the Attachment for a Complete Summary of Benefits and Insurance).