About the RoleLifeMD is seeking a highly strategic and customer-obsessed Director of UX to lead experience design across patient experiences, physician workflows, and end-to-end digital care journeys.
This role will play a critical part in shaping how patients discover, access, engage with, and continue care across LifeMD's healthcare platform. You will design experiences that improve trust, accessibility, engagement, provider efficiency, and long-term healthcare outcomes while helping scale one of the fastest-growing digital healthcare
ecosystems in the industry. The ideal candidate combines strong UX craft, systems thinking, customer empathy,
healthcare workflow understanding, and data-informed design decision making.
What You'll Do- Lead end-to-end UX design initiatives across patient acquisition, onboarding, consultation, treatment, pharmacy, and longitudinal care journeys
- Design intuitive and scalable physician and provider experiences that improve operational efficiency and care delivery workflows
- Create user flows, journey maps, wireframes, prototypes, and high-fidelity designs across web and mobile healthcare experiences
- Partner closely with Product, Engineering, Clinical Operations, Analytics, Growth, and Compliance teams to shape customer-centric healthcare experiences
- Use customer research, behavioral analytics, and experimentation insights to improve patient engagement, retention, conversion, and satisfaction
- Design AI-enabled healthcare experiences including personalization, intelligent workflows, recommendations, and automated engagement touchpoints
- Contribute to scalable design systems and accessibility standards across LifeMD's digital ecosystem
- Advocate for human-centered, compliant, and data-informed design practices across healthcare experiences
RequirementsWhat We're Looking For- 10+ years of UX/Product Design experience designing complex digital products and customer experiences
- Strong portfolio demonstrating end-to-end customer journey thinking and scalable systems design
- Experience designing healthcare, telehealth, SaaS, marketplace, or highly regulated digital experiences preferred
- Deep understanding of user-centered design methodologies, interaction design, information architecture, and accessibility principles
- Experience using analytics, experimentation, and behavioral insights to inform UX decisions
- Familiarity with AI-enabled product experiences and intelligent workflow design is a plus
- Strong communication, collaboration, and stakeholder management skills
- Ability to navigate ambiguity and operate effectively in fast-paced, cross-functional environments
Benefits- Annual Salary: $180,000 - $210,000
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (Roth 401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Flexible PTO Policy
- Paid Holidays
- Short Term Disability
- Training & Development
