Job Title: Director of Operations - Texas
Work Location: Texas
Division/Department: Operations

Pafford Medical Services is hiring a Director of Texas Operations. The Director of Texas Operations oversees, directs, and evaluates assigned staff by addressing employee concerns, managing day-to-day work activities, providing coaching and counseling, administering disciplinary actions when necessary, and conducting performance evaluations.

Essential Duties and Responsibilities
• Manages and oversees, either personally or through subordinate supervisors, daily operation of emergency medical
operations.
• Establishes priorities for department activities; delegate assignments to and placement of personnel; ensures proper
allocation of personnel and other resources; disseminates information and special orders.
• Organizes workflow and prepares schedules; reviews payroll; approves timesheets and leave time; oversees operations
training and quality assurance efforts.
• Assists with preparation of short term and long-range management plans; evaluates and determines proficiency level of
operations and personnel under their authority; identifies areas requiring improvement; formulates and executes action plan
to correct deficiencies.
• Ensures compliance with company standards, policies, training programs, and general orders.
• Instructs and directs subordinates regarding proper procedures and protocol of the company reviews all work for compliance
with standards, policies, and procedures; schedules and coordinates new employee training for personnel.
• Meets with county officials regarding major policies affecting the administration of services provided; recommends
improvements and changes as appropriate.
• Initiates internal investigation as required in personnel misconduct, complaints, inquiries, and incidents.
• Coordinates EMS activities with other county departments, municipal agencies, and fire districts; conducts and participates in
multi-agency emergency exercises to evaluate preparedness.
• Monitors dispatch and radio traffic of all calls to ensure response; oversees and ensures optimal deployment and
accountability for physical resources.
• Responds to 911 emergencies and provides Incident Command on-scene as needed for emergency calls
• Responds to questions, complaints, and requests for information/assistance from the general public, patients, fire, law
enforcement, and medical personnel, various agencies, employees, officials, supervisors, or other individuals.
• Serves as liaison between the company and hospital administrators.
• Maintains a comprehensive, current knowledge and awareness of applicable emergency medicine techniques, policies,
procedures, codes and laws; stays abreast of Medicare/Medicaid changes and requirements.
• Schedules and conducts staff meetings with subordinates monthly
• Acts as a Pafford liaison in community and governmental affairs. (City Council, Chamber of Commerce, Hospital Boards, and
Public Safety Agencies).
• Stays active and engaged in local emergency management planning committees and regional emergency management
agencies.
• Develops and maintains positive relationships with key stakeholders (Mayor, Governmental Administrators, Healthcare
Facility Administration, etc.).
• Administers disciplinary action as need in compliance with defined policies, procedures, and directives.
• Maintains strict compliance with all Pafford Policies & Procedures.
• Maintains strict compliance with all rules and regulations set forth by the state and federal programs.
• May perform related duties or task as assigned.

NOTE: The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills and physical demands required of personnel so classified.