Role Overview

We're seeking a strategic and operationally-minded Director of Supply Chain & Logistics to build and lead the operational engine powering Formula Fig's next stage of growth. This role will oversee the full supply chain ecosystem across retail, eCommerce, and FFFormulations - including sourcing, inventory strategy, logistics, fulfillment, and cross-border distribution.

This is a foundational leadership hire at a pivotal moment for the business. As Formula Fig continues to scale its multi-market retail footprint and launch FFFormulations, you will be responsible for building the systems, processes, and operational disciplines needed to support long-term growth. You'll own end-to-end supply chain and product operations across both sides of the business: our third-party brand portfolio and FFFormulations, our proprietary product line. This role requires a leader who can think strategically while also driving operational execution across a fast-moving environment.

Reporting directly to the CEO, you'll partner closely with the CFO on forecasting and financial planning, the Head of Digital & Technology on eCommerce fulfillment and systems, and the Sr. Product Developer on FFFormulations launches and future product expansion.

WHAT YOU'LL OWN

• End-to-end supply chain for both the third-party brand portfolio and FFFormulations: procurement 12 manufacturing 12 DC 12 distribution 12 last-mile
• Demand planning, S&OP, and allocation across 8 Fig Bars + eCom + Pod (treatment-room consumables), cross-border US/CA
• Factory and sourcing relationships: CDMO management for FFFormulations, raw materials, COGS engineering
• Packaging (primary, secondary, tertiary) for proprietary line
• 3PL and last-mile delivery for retail replenishment and eCom fulfilment
• Assortment and merchandising strategy: partnering with product development and marketing informing inventory optimization, SKU architecture, range planning, brand partner curation in partnership with the product development team
• Phase-in / phase-out discipline across the brand portfolio
• Inventory health: turns, working capital efficiency, write-off discipline
• Team leadership: lead a current team of two (Supply Chain Manager + Associate) and build out planning, fulfilment, and brand partner ops as we scale
• Operational governance: install S&OP cadence, run weekly tactical / monthly category / quarterly strategic reviews
• Budget ownership: own the operations budget, COGS and margin, manage cost-to-serve

WHAT WE'RE LOOKING FOR

• 8-12 years of supply chain and operations experience, ideally in beauty, CPG, or manufacturing-led consumer environments
• Track record of execution and improvement - you've taken processes from broken to working, and from manual to scalable
• Experience scaling operations and optimizing inventory through a growth phase - you're comfortable in environments where systems are being built and innovated, not just maintained
• Strong procurement and sourcing foundation - vendor negotiation, contract management
• Multi-channel retail experience - brick + DTC, ideally cross-border US/CA
• NPD operations - deeply experienced with new product development launches end-to-end
• ERP fluency - Oracle, NetSuite, AS400, or comparable. Our stack is MindBody (POS/booking), Shopify (eCom), Unleashed (inventory), Asana (PM)
• 3PL and logistics management - you've worked with 3PL partners and understand the relationship
• Demand planning and forecasting capability; comfortable running S&OP as a discipline, not just a meeting
• Practical and collaborative - you operate in the weeds and translate it into structure; you work well with founders and fast-moving teams
• Budget ownership and reporting experience
• Experience managing people, building teams

WHY THIS ROLE MATTERS

Formula Fig is entering a pivotal stage of growth and we're evolving from a fast-growing service-led retail concept into a fully integrated retail and product company.

You'll step into a business with:

• 8 retail locations and strong underlying unit economics
• A proprietary product launch already in motion
• Meaningful operational investment already underway, including a comprehensive operations audit completed in May 2026 with a defined 100-day roadmap
• A founder-led leadership team committed to building scalable infrastructure thoughtfully and investing in the right long-term operational foundation

COMPENSATION & LOGISTICS

• Director-level role
• Base + equity + benefits - meaningful equity reflecting the foundational nature of the role
• Vancouver, or Toronto preferred. Remote considered for the right candidate.
• Compensation: $135,000 - $145,000 CAD