Director of Strategic Communications and Operations

YMCA of San Francisco

$110K — $130K *
Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Communications, Marketing, Journalism, or equivalent experience
  • 6-10 years of experience in communications/marketing, with 3+ years at a senior level
  • Proven track record in strategic communications and PR leadership
  • Exceptional writing skills with a portfolio of formal work required
  • Experience supervising creative teams and managing creative direction
  • Strong management of complex production portfolios and vendor governance
  • Experience managing budgets and vendor contracts transparently
  • Commitment to the YMCA's mission of community strengthening

Responsibilities

  • Lead strategic communications and PR initiatives for a complex organization
  • Directly supervise creative and content teams to elevate narratives
  • Manage multi-channel portfolios and make strategic trade-off decisions
  • Establish vendor governance and accountability standards
  • Oversee B2B communications for stakeholders including funders and boards
  • Ensure responsible departmental budget management and transparency
  • Develop and activate brand platforms across distributed networks

Benefits

  • Opportunity to impact community through mission-driven work
  • Collaborative and inclusive work environment
  • Professional development opportunities
  • Flexible work arrangements
  • Access to YMCA facilities and programs
Full Job Description
Description

Requirements

Minimum Qualifications

  • Bachelor's degree in Communications, Marketing, Journalism, or related field - or equivalent professional experience.


  • 6-10 years of progressive experience in communications, marketing, or integrated agency work, with at least 3 years at a senior Account Director, VP, or equivalent level.


  • Demonstrated background in strategic communications, PR, or integrated agency account leadership - managing senior client or institutional relationships and delivering under deadline pressure at scale.


  • Exceptional institutional writing and data-storytelling ability - able to produce or direct executive- and board-facing narrative to a standard that is ready to advance without revision. A portfolio of published formal work is required.


  • Proven creative direction experience: has directly supervised a creative director, ACD, or senior art director. Understands the account director / creative director relationship - the brief sets the direction and the creative director elevates it.


  • Demonstrated production portfolio management experience at scale: scoped and managed complex, multi-channel portfolios with precision and strategic instinct. Makes sound, independent trade-off decisions and arrives at every conversation equipped with solutions and clear recommendations.


  • Demonstrated experience establishing and setting up vendor governance standards and visibility systems - ensuring contract compliance, deliverable accountability, and budget clarity across a complex portfolio of external relationships.


  • Experience leading B2B or institutional communications for complex organizations - funders, partners, boards, or cross-sector stakeholders.


  • Demonstrated ability to manage department budgets, vendor contracts, and procurement responsibly and transparently.


  • Genuine commitment to the YMCA's mission of strengthening community through youth development, healthy living, and social responsibility.


  • Application requirement: Writing samples and a portfolio of published formal work are required with application.


Preferred Qualifications

  • Nonprofit & Community Expertise: Deep familiarity with mission-driven organizations and the ability to tailor philanthropic storytelling to diverse community audiences.
  • Operational Excellence: Experience applying lean methodologies or continuous improvement frameworks to streamline complex departmental structures.
  • Strategic Brand Activation: A demonstrated track record of managing brand platform development and activation across distributed, multi-site networks.
  • Inclusive Engagement: A strong commitment to accessibility, with a preference for candidates who are bilingual or have experience overseeing translation and localization for communications materials.

Similar Jobs

More Jobs at YMCA of San Francisco

  • Peer Partner Director
    $80K — $95K *
    San Francisco, CA 94112 (San Francisco County)
    Education, Government & Non-Profit
    In-Person

More Education, Government & Non-Profit Jobs

Find similar Director of Strategic Communications and Operations jobs: