Director of Social Commerce, TikTok Shop

MAËLYS

• $180K — $220K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Marketing, Communications, Business, or a related field.
  • Hands-on experience with TikTok Shop channel management, especially in creator/affiliate programs.
  • Proficient in P&L management: GMV, conversion, AOV, and ROI analysis.
  • Strong diagnostic skills for identifying and addressing underperforming areas.
  • Experience with live commerce and Shop Ads (especially Spark Ads and Video Shopping Ads) is a plus.
  • Comfortable in a fast-paced, results-oriented environment with high accountability.
  • Requires NYC-based presence and hybrid work capability.

Responsibilities

  • Own and develop the TikTok Shop business strategy and commercial calendar.
  • Drive growth metrics including GMV and conversion; manage the TikTok Shop P&L with performance data analysis.
  • Build and expand the TikTok Shop affiliate program for continuous content creation.
  • Manage storefront operations including listings, pricing, promotions, and inventory synchronization.
  • Develop and implement livestream strategies and Video/Live Shopping Ads.
  • Diagnose and resolve underperformance in current channel setups.

Benefits

  • Stock options to share in the company's success.
  • Annual performance-based bonus plan to recognize accomplishments.
  • Generous paid time off including holidays and special leave.
  • 401(k) plan with matching contributions for retirement savings.
  • Comprehensive insurance options including medical, dental, and vision.
  • Flexible work options including remote work and flexible hours.
  • Individual learning budget for career development opportunities.
  • Access to wellness resources to promote healthy living.
  • Employee events and celebrations to foster team spirit.
Full Job Description
Description

We are hiring a Director of Social Commerce to strengthen and scale the TikTok Shop channel and support any new social commerce initiatives. This person will have experience managing a TikTok Shop storefront, and will be responsible for overall shop strategy, day-to-day storefront operations, refining and scaling our affiliate strategy, and managing TikTok Shop campaigns and media. This role is perfect for someone who loves everything about TikTok, understands the TikTok Shop ecosystem, and enjoys a fast-paced, collaborative work environment.

Your life at MAËLYS will look like...

  • Own & scale our TikTok Shop business strategy and commercial calendar.
  • Drive GMV and conversion and own the TikTok Shop P&L with robust analysis of performance data to measure profitability, successes and opportunities strategy: drive GMV, conversion, media planning and growth against clear KPIs, in a brand building way.
  • Build, scale, and grow our TikTok Shop affiliate program to drive a robust amount of always-on content . You'll have a dedicated coordinator supporting execution, while owning the strategy and results.
  • Storefront and catalog management: listings, pricing, promotions, and inventory sync.
  • Livestream strategy and execution (TBC), plus Video/Live Shopping Ads.
  • Identifying and fixing underperforming parts of the current channel setup, not just maintaining what exists.


You will thrive in this role if you have...

  • Bachelor's degree in Marketing, Communications, Business, or a related field.
  • Hands-on experience running or materially contributing to a TikTok Shop channel - creator/affiliate program experience is essential.
  • Comfort owning a P&L-style view of the channel: GMV, conversion, AOV, and creator/affiliate ROI.
  • A sharp, diagnostic approach - able to look at an existing channel, identify what's underperforming, and act on it quickly.
  • Experience with livestream/LIVE commerce and Shop Ads (Spark Ads / Video Shopping Ads) is a strong plus.
  • Comfortable in a fast-moving, metrics-driven environment with high ownership.
  • Must be New York City-based and able to work in a hybrid model, with 3 days per week in the office.


The salary range for the position is $180,000-220,000 annually

Actual compensation will vary based on a candidate's qualifications, experience, and other relevant factors.

In addition to the base salary, we offer:

  • Stock Options.
  • Yearly Bonus Plan - Opportunity for annual performance-based bonus to recognize and reward your hard work.
  • Generous Paid Time Off (PTO) - Including vacation days, holidays, and special wedding leave.
  • 401(k) with Matching - Plan for your future with our competitive 401(k) matching program.
  • Comprehensive Insurance - Choose from medical, dental, and vision plans tailored to support your health needs.
  • Flexible Work Options - Flexible office hours and remote work opportunities.
  • Individual learning budget - Supports your professional growth and enhances your skills and knowledge.
  • Wellness Program - Access to fitness and wellness resources to support a healthy lifestyle.
  • Employee Events & Celebrations - Enjoy team-building events, seasonal celebrations, and thoughtful gifts throughout the year.

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