Job DescriptionResponsible for the successful operation of the Casino and assuring that our guests have a favorable gaming experience. Promote Family Style Service culture through actions and positive attitude.
ResponsibilitiesHOW YOU WILL CREATE THE EXTRAORDINARY- Develop and manage the budget for the Casino Department.
- Review and manage department's financial data.
- Ensure the safety and security of team members and guests. Manage processes and programs to effectively control and reduce loss time injuries.
- Review staffing levels to maintain budgeted level of employment. Delegate duties and assign responsibilities.
- Development of team members, interviews, hiring, and evaluations.
- Direct and manage Slot equipment conversions, placement, and repair.
- Direct and manage Table equipment, placement, and repair
- Review slot activities and promotional status with VP/General Manager.
- Monitor and adjust performance in comparison with local competition.
- Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
- Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
- Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
- Perform other duties as assigned or reasonably requested by any member of management.
QualificationsWHAT YOU WILL NEED- Must be 21 years of age or older
- Proficient in English verbal and written
- Proficient with iOS devices
- Flexible to work various shifts, weekends, and holidays
- Must be able to obtain and maintain a 1055 gaming license.
- Seven to ten years experience with operational and management in multi-device 24-hour casino with a 4-year degree in related fields or equivalent work experience.
ADDITIONAL REQUIREMENTS- Ability to push and pull up to 50 pounds
- Ability to lift and carry objects up to 25 pounds
- Ability to bend, stoop, twist, reach, and kneel repetitively
- Safely work with provided cleaning chemical and equipment
- Ascend and descend stairs and maintain equilibrium for an extended period
- Must be able to work from a standing position and/or walking motion for extended period
- Ability to work in a smoking and pet-friendly environment
