Job Title:Director of Security

Reports To: Director of Rooms 

What We’re Looking For: 

A strategic and proactive Director of Security who will lead with confidence and vision to safeguard our property and create a secure, welcoming environment for guests and team members. You’ll be the driving force behind our safety programs, blending operational excellence with cutting-edge technology to deliver peace of mind. In this role, you’ll inspire and guide a dedicated security team, ensuring every interaction reflects Loews Hotels’ commitment to exceptional guest experiences. 

Who You Are: 

• Experienced Leader: You have a proven track record in security management, ideally within hospitality, and thrive on building strong, high-performing teams. 

• Calm Under Pressure: You remain composed and decisive in high-stakes situations, handling emergencies and conflicts with clarity and confidence. 

• Tech-Savvy Innovator: You’re fluent in security systems and surveillance technology, leveraging data to enhance safety and efficiency. 

• Collaborative Communicator: You excel at fostering relationships with guests, team members, and law enforcement, always prioritizing trust and transparency. 

• Service-Oriented Professional: You balance rigorous safety standards with exceptional customer service, creating an atmosphere of care and confidence. 

What You’ll Do:

• Lead and motivate the Security team, managing daily assignments, schedules, and timecard approvals.

• Oversee staffing for the department, including interviewing and hiring decisions.

• Ensure compliance with all federal, state, and local laws, as well as Loews Hotels’ policies and safety standards.

• Deliver exceptional security services to guests and team members with professionalism and warmth.

• Direct and maintain continuous property rounds and inspections, including fire equipment surveys and safety checklists.

• Resolve, document, and track all security-related issues, partnering with Risk Management and HR as needed.

• Chair the property Safety Committee and lead monthly safety meetings.

• Develop and implement policies to protect all equipment, furnishings, and fixtures.

• Maintain accurate logs, reports, and records for all security activities.

• Respond to liability insurance claims and oversee workplace injury processes.

• Demonstrate regular and reliable attendance.

• Other duties as assigned.

Your Experience Includes: 

• A bachelor’s degree in criminal justice, hospitality management, or a related field or two years’ experience in security management, with a strong background in the hospitality industry and supervisory roles required.  

• Proven ability to handle emergencies, conflicts, and safety incidents effectively and with composure required. 

• Familiarity with local, state and federal safety regulations, as well as hotel safety regulations, as well as hotel safety protocols and best practices required.  

• Excellent written and verbal communication skills to interact with guests, team members and law enforcement while fostering a culture of safety required.  

• Completed courses or certifications in security management principles and practices preferred.

• Training in emergency response, conflict resolution, and safety procedures preferred.

• 5-10 years in security roles, with at least 2 years in a supervisory or management position within the hospitality industry preferred.

• Experience managing security and training security teams, fostering collaboration and a strong safety culture preferred.

• Previous experience collaborating with law enforcement agencies preferred.

• Multilingual abilities to enhance communication with diverse guests preferred.

Who You’ll Supervise: 

• Security team