In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.Overview
The
Director of Security is responsible for managing a team of Guest Services & Security Managers and all part-time Security Supervisors, Guards, Guest Services Supervisors, and Event Staff. The primary responsibility is ensuring a safe, secure, welcoming, and comfortable entertainment experience for our guests by planning, monitoring, directing, delegating, controlling, and managing all functions of the guest services & security department. Responsibilities include, but are not limited to, personnel management, risk management, loss prevention, fire/life safety, security/safety training, guest services oversight, investigations, working with show touring Security counterparts, budgeting, lost and found, customer service, emergency preparedness, and disaster prevention.
This role pays a yearly salary of $110,000 - $120,000 and is bonus eligible.
Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).This position will remain open until September 18, 2026.Responsibilities
- Oversee all physical security systems in the venue, including camera systems, access control, radio communications, and security software systems.
- Hire and effectively manage a team of full-time and part-time employees providing 24/7 building security coverage and event needs.
- Develop and maintain security and guest services policies and standard operating procedures.
- Establish positive and collaborative relationships with all internal departments and government entities, including Police, Fire, EMS, etc., and schedule services as necessary.
- Schedule security and guest services vendors (equipment, K-9, patrols, lost and found) as necessary.
- Review and update the facility Emergency Response Plan manual and quick guide, and lead and manage all aspects of emergency preparedness programs and training.
- Manage budget, approve purchases, and negotiate vendor contracts for security programs. Evaluate requests for security support or supplies.
- Manage guest inquiries and respond to guest complaints and security concerns to prevent future issues.
- Serve as primary security contact to event management personnel during assigned events.
- Adopt a customer service philosophy and public relations approach to the performance of all duties and establish and promote this philosophy to guest services and security staff.
- Plan and provide comprehensive training for guest services and security staff.
- Responsible for managing and developing employee performance with the assistance of HR.
- Tracks attendance of staff according to attendance policy.
- Oversee all aspects of employee personnel, including but not limited to hiring, disciplining, scheduling, and payroll.
- Be present for events and other major events/games at Ryan Field.
- Other duties as assigned.
Qualifications
- Bachelor's degree from an accredited college/university/school.
- Minimum of 5-7 years of experience managing security operations in an arena, stadium, or similar public assembly facility.
- Previous law enforcement experience is preferred but not required.
- Experience communicating and working as a liaison with government resources, including police and fire departments, U.S. Department of Homeland Security, FBI, and other local/state/federal resources.
- Thorough knowledge of physical security systems, including CCTV, access control systems, walk-through metal detectors, and radio communication systems.
- CPR/AED/First Aid Certification preferred.
- Ability to function in a fast-paced, high-pressure environment and must possess strong interpersonal skills.
- Ability to work flexible schedules, including overnights, weekends, and holidays, as required.
- Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
- Must be self-motivated and have excellent organizational skills.
- Ability to work independently while also fostering a collaborative team environment.
- Ability to lift and move objects and perform physical tasks as required.
