Job SummaryThe Director of Sales Implementation is a critical leader responsible for ensuring that new sales contracts for large organizations are successfully translated into on-time, on-budget, and high-quality client deployments. This role serves as the bridge between Sales and Delivery, owing to the execution of complex client implementations from contract handoff through go-live. The Director creates project plans, standard work and detailed processes, leads cross-functional teams, manages timelines and risks, aligns internal resources, and ensures client expectations are met or exceeded.
Essential Duties and Responsibilities- Develop comprehensive implementation strategies, processes, project scopes, timelines, and resource plans.
- Translate sales proposals, contracts, and statements of work into executable delivery plans.
- Own end-to-end delivery of client implementations from contract handoff through go-live.
- Oversee multiple concurrent implementations, ensuring milestones, budgets, and quality standards are met.
- Partner with Sales during late-stage deal cycles to support solution design, implementation feasibility, and delivery planning.
- Lead and develop implementation managers, project leads, and support staff.
- Drive collaboration across Sales, Service, Production, IT, Art, Finance, and Customer Service teams.
- Serve as a primary escalation point for complex implementations.
- Develop and refine standard implementation playbooks, templates, and best practices.
- Ensure implementations remain within approved scope, timelines, and budget parameters.
Qualifications- 8+ years of experience in implementation, project management, sales operations, or client delivery leadership.
- Proven success leading complex, cross-functional implementations in a B2B environment.
- Experience partnering directly with Sales teams on solution design and deal execution.
- Proficiency with CRM systems, project management tools, and reporting dashboards.
- Strong working knowledge of Microsoft Office (Excel, PowerPoint, Teams).
- Professional fluency in English (required); bilingual proficiency in Spanish (preferred).
- Strong project and program management capabilities.
- Exceptional communication and executive presence with clients and internal leadership.
