Bachelor's Degree in Business, Hospitality, or Marketing
5 years of hospitality experience
3 years of progressive sales management experience
Strong verbal and written communication skills
Strong analytical and customer service skills
Deep understanding of profitability and budget management
Responsibilities
Prospect and conduct 20 cold or sales calls each week
Develop leads through networking and various resources
Create sales action plans and forecast trends to boost revenue
Analyze accounts and set specific goals to increase business volume
Resolve customer complaints in a professional manner
Maintain promotional materials and items
Complete and submit sales contact reports and follow-up reports promptly
Achieve quarterly and annual revenue goals for the hotel
Benefits
Opportunities for professional development and mentorship
Dynamic work environment in hospitality
Collaborative team atmosphere with executive management
Access to networking within the industry
Potential for bonuses tied to revenue achievements
Full Job Description
Primary Responsibilities
Prospecting to determine needs; cold calls and sales calls with a goal 20 quality calls a week
Development of all leads by using various resources and networking
Develop sales action plans, and forecast and evaluate trends to modify strategies that will enhance revenues effectively
Analyze ultimate potential of the account and set specific goals for increasing the volume of business
Manage and resolve complaints professionally and expeditiously
Monitor and maintain promotional material and promotional items
Complete sales contact reports and follow up call reports promptly for weekly review
Maintain accurate records and turn in reports for calls made, time worked, expenses, new accounts, new bookings, proposals, tentative and cancellations, sales contracts, BEO's
Complete accurate daily sales reports and submit weekly
Perform as the driver of all revenue and ensure quarterly and annual revenue goals are achieved for the hotel.
Rush proposals and set up bookings and contracts promptly
Coordinate and convey all details and information necessary to other hotel departments
Complete a weekly schedule of events of upcoming meetings and events, distribute at the weekly staff meeting
Assist in the production of annual hotel business plan
Collaborate with GM and Corporate on departmental budget
Lead property revenue meetings always insuring revenue maximization and profit in all areas
Ensure that hotel credit procedures and audit guidelines are followed
Represent the company at function and meetings in a professional manner searching for new contacts and leads
Record all new business on appropriate logs, files, collect business cards, check credit references on direct bill accounts
Conduct tours of the hotel and be informed of capacities for guest room commitments and maximums for meeting rooms.
Participate as an executive manager in all staff meetings
Lead, train & mentor sales staff including recommendations for hiring, coaching development, performance evaluations, disciplinary actions and recommending terminations
Other duties as requested or assigned
Education/Experience
Bachelor's Degree in Business, Hospitality, or Marketing and Sales preferred
Hospitality experience of 5 years
Minimum of 3 years progressive sales management experience
Strong verbal and written communication skills required
Strong analytical and customer service skills
Complete understanding of bottom line profitability and budget goals
May be required to work some weekends and evenings depending on business needs and scheduled events
