Qualifications

• Bachelor's degree or equivalent preferred.
• 5+ years of experience in Rooms Division at a similar property.
• Experience in forecasting, scheduling, and operating results analysis preferred.
• Proficient in Microsoft Office Suite.
• Strong verbal and written communication skills required.
• Demonstrated leadership skills with a focus on developing managers-in-training.
• Detail-oriented and organized with a service-oriented mindset.

Responsibilities

• Lead the strategic operations of the property's Rooms Division.
• Maintain luxury standards in lobby and common areas for guest satisfaction.
• Analyze service issues and identify trends to enhance operations.
• Achieve year-over-year improvement in associate satisfaction and retention.
• Control payroll and expenses in alignment with the budget.
• Participate in weekly forecasting and scheduling activities.
• Assist in the annual budget process for the Rooms Division.
• Prepare action plans as directed by management.
• Review operating outcomes daily and implement corrective actions as needed.
• Engage with guests regularly to gather feedback on service quality.
• Collaborate with department heads to meet service and retention goals.

Benefits

• Opportunity for career advancement within a luxury hotel environment.
• Engagement with a diverse team and guest population.
• Involvement in strategic operations that impact guest experiences.
• Work in a prestigious location with upscale facilities.
• Flexible scheduling options to support work-life balance.