Marriott International

Director of Rooms

Marriott International • $85K — $95K *
Kamloops, BC V1S 2B4In-Person
Hospitality & Recreation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years in hotel leadership, especially in Rooms Division or Operations.
  • Post-secondary education in Hospitality Management or Business Administration (an asset).
  • Strong preference for candidates with Marriott experience.
  • Proven track record in managing diverse teams across multiple departments.
  • Solid financial skills including budget management and forecasting.
  • Proven ability to enhance guest satisfaction and operational performance.
  • Familiarity with hotel property management systems and Microsoft Office.

Responsibilities

  • Lead daily operations of the Rooms Division including Front Office and Housekeeping.
  • Support department leaders to deliver first-rate guest service.
  • Monitor and analyze guest feedback and service scores for improvement opportunities.
  • Create action plans to drive guest satisfaction and team engagement.
  • Oversee departmental budgeting and expense management.
  • Collaborate with revenue management and sales to optimize hotel performance.
  • Recruit, coach, and develop department leaders and associates.

Benefits

  • Opportunities for growth within Delta Hotels by Marriott.
  • Supportive and experienced leadership team.
  • Collaborative culture valuing contributions.
  • Marriott travel discounts and food & beverage perks.
  • Ongoing training and development programs.
  • Staff meal program available.
  • Comprehensive extended health benefits.
Full Job Description
Location: Kamloops, BC

Department: Operations

Reports To: General Manager

Job Type: Full-time, Permanent

Pay: $85,000 - $95,000

About the Role

Delta Hotels by Marriott Kamloops is looking for an experienced and service-driven Director of Rooms to lead our Rooms Division operations, including Front Office, Housekeeping, Guest Services, and related guest experience functions. Reporting to the General Manager, this role is responsible for ensuring exceptional guest service, strong financial performance, operational efficiency, and consistent Marriott brand standards. The ideal candidate is a confident hospitality leader who enjoys developing people, solving problems, and creating a positive experience for both guests and team members.

What You'll Do

  • Lead the daily operations of the Rooms Division, including Front Office, Housekeeping, Guest Services, and related operational areas.
  • Support department leaders in delivering excellent guest service, operational efficiency, and consistent brand standards.
  • Monitor guest feedback, service scores, online reviews, and operational trends to identify opportunities for improvement.
  • Develop action plans to improve guest satisfaction, associate engagement, productivity, and overall performance of the departments.
  • Manage departmental budgets, forecasts, labour costs, productivity, and expenses.
  • Partner with Revenue Management, Sales, and other departments to support occupancy, revenue, and overall hotel performance.
  • Recruit, coach, train, and develop department leaders and associates.
  • Foster a positive, accountable, inclusive, and service-focused team culture.
  • Ensure compliance with Marriott standards, company policies, health and safety requirements, and employment legislation.
  • Respond to guest concerns, operational challenges, high-occupancy periods, and emergency situations as needed.
  • Participate as a member of the hotel leadership team and support property-wide initiatives.
  • Serve as Manager on Duty as required.


What We're Looking For

  • Minimum 5 years of progressive hotel leadership experience, preferably in Rooms Division, Front Office, Housekeeping, or Hotel Operations.
  • Post-secondary education in Hospitality Management, Business Administration, or a related field is considered an asset.
  • Marriott experience is strongly preferred.
  • Proven ability to lead multiple departments and support large, diverse teams.
  • Strong financial acumen, including experience with budgets, forecasting, labour management, and productivity.
  • Demonstrated success improving guest satisfaction, service delivery, and operational performance.
  • Strong leadership, communication, coaching, problem-solving, and decision-making skills.
  • Knowledge of hotel property management systems, Marriott brand standards, and Microsoft Office applications.
  • Ability to work flexible hours, including evenings, weekends, holidays, and on-call requirements based on business needs.


Physical Requirements

  • Ability to stand, walk, and move throughout the hotel for extended periods of time.
  • Ability to regularly access guest rooms, public areas, meeting spaces, back-of-house areas, and department workspaces.
  • Ability to occasionally lift, carry, push, or pull items such as supplies, equipment, or luggage up to approximately 25 lbs.
  • Ability to respond quickly to guest, operational, or emergency situations throughout the property.
  • Comfortable working in a fast-paced hotel environment with frequent interruptions and changing priorities.


Working Conditions

This position requires regular movement throughout the hotel, including guest rooms, public spaces, meeting facilities, and back-of-house areas. The role involves standing, walking, lifting occasional supplies, and responding to operational issues throughout the property. Flexibility to work evenings, weekends, holidays, and participate in an on-call leadership rotation is required.

Why Join Us

  • Opportunity to grow within Delta Hotels by Marriott, part of a global brand
  • Work with an experienced and supportive leadership team
  • A collaborative team culture where your contributions are valued
  • Marriott travel discounts and food & beverage perks
  • Ongoing training and development opportunities
  • Staff meal program
  • Extended health benefits


About Marriott International

Marriott International is a hospitality company with more than 3,900 properties around the world. Marriot International opened its first hotel in 1957 and operates franchises worldwide. The company’s headquarters is based in Maryland and employees nearly 200,000 people worldwide.   The company was founded by J. Willard and Alice Marriott in 1927 by opening a root beer stand in Washington D.C.

Marriott International Careers

Join the vibrant team at Marriott International, the global leader in hospitality, where career opportunities abound and the potential for growth is limitless. As part of our commitment to innovation and leadership in the industry, we are continuously seeking passionate, creative, and driven individuals to join our diverse team. Work You’ll Do At Marriott International, you will be part of a culture that values diversity, leadership, and professional development. Engage in meaningful work that enhances the travel experience of each guest while fostering a positive environment where all team members can thrive. Our team at Marriott International leads the way in delivering exceptional service and innovative hospitality solutions. With a variety of job opportunities ranging from front-line roles to executive positions, you can find the perfect match for your skills and career ambitions. Marriott International’s commitment to growth and innovation means we are always on the lookout for dynamic professionals to join our team. Whether you are seeking your first job, looking for a challenging leadership role, or aiming to specialize in hospitality management, Marriott offers unparalleled employment opportunities. Internship and Training Programs Kickstart your career with Marriott International’s internship programs. These opportunities provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Marriott are treated as integral members of the team and are involved in projects that make a tangible impact on the company. In addition to internships, we offer comprehensive diversity training and professional development programs that prepare you for future leadership roles within the company. Our training programs are designed to enhance your capabilities and ensure you are equipped to meet the challenges of the evolving hospitality landscape. Benefits and Career Growth Marriott International believes in rewarding our employees for their dedication and hard work. We offer a competitive benefits package that includes health, vision, and dental insurance, employee discounts, and more. Moreover, we are committed to the professional growth of our employees. Career advancement at Marriott is not just a possibility—it is a priority. Join Our Team Explore the wide range of job opportunities at Marriott International. We are hiring across various departments, including management, customer service, culinary arts, and more. Bring your unique skills and perspective to our team, and help us continue to innovate and lead in the hospitality industry. Networking and Professional Development Stay connected and advance your career through Marriott’s extensive networking opportunities. Our professional community is designed to foster connections that can lead to career advancement and personal growth. Engage with leaders, gain industry insights, and build relationships that will support your career aspirations. Apply Now Ready to take the next step in your career? Search open positions that match your skills and interests on the Marriott Careers page. We look for individuals who are curious, team-oriented, and committed to excellence. Prepare your resume, sharpen your interview skills, and join one of the most respected names in the global hospitality industry. Stay Up to Date Keep informed with the latest career tips, company news, and industry insights from Marriott International. Join our community and discover how you can contribute to the world of hospitality and beyond. Explore job opportunities, embrace professional growth, and become part of a company that values innovation and leadership. At Marriott International, your career journey is just beginning.
Learn more about Marriott International
Size
120,000 employees
Market Cap
$46.5 billion
Industry
Hospitality & Recreation
Net Income
-$267 million
Founded
1927
5 Year Trend
-2.1%
Revenue
$10.5 billion
NASDAQ
MAR
* Ladders Estimates

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