Salary Wage - $125,000 - $130,000This position will provide strategic leadership and operational oversight for all Rooms Division departments, including Front Office, Housekeeping, Security, and Bell Services, ensuring exceptional guest experiences and efficient daily operations.
BENEFITS: - Medical (Anthem)
- Dental (Aetna)
- Vision (VSP) and Life (The Hartford)
- Voluntary Benefits including Accidental, Critical Illness, Hospital Indemnity, Supplemental Life (The Hartford)
- Accidental Death & Dismemberment Insurance
- Voluntary Short- & Long-Term Disability
- 401K Retirement Benefits with 4% match and immediate 100% vesting (Transamerica)
- Vacation, Holiday, and Sick Pay (Seattle PSST)
- Wellness Works Program
- Education Assistance Program
- $10 meal credit / Per Day worked (5+Hours)
- Commuter - 40% subsidized
- Room Discounts with any Marriott Brand Hotel (31 different brand globally)
- Additional Room Discounts for select hotels within portfolio
- Uniform and two pairs of slip resistant shoes a year
ESSENTIAL JOB DUTIES AND RESPONSIBILITIESOPERATIONS:
- Manage day to day operations to ensure exceptional guest service.
- Manage day to day operations to ensure exceptional cleanliness standards are met.
- Work closely with the department managers to maximize revenues.
- Work closely with department managers to control costs.
- Respond to emergency situations and work with local authorities.
STAFF MANAGEMENT
- Hold a pre-shift meeting with staff prior.
- Be prepared for each daily activity and review any variations with management and staff.
- Work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy.
- Communicate daily with department managers and MOD and pass on pertinent information.
- Consistently monitor the performance of associates on an on-going basis and provide feedback. Reward, discipline and document associate performance and provide timely counseling. Address associate complaints and resolve problems.
- Supervise the staff and handle any associate situation.
- Properly handle all administrative work with regard to interviewing, hiring, performance appraisals and terminations of staff.
- Select qualified, goal and service-oriented individuals and develop these individuals with clear guidelines to associates.
- Ensure staff is properly groomed and uniformed at all times.
- Ensure work area cleanliness is maintained at all times.
- Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
- Maintain close control and inventory of uniforms, supplies, and equipment.
- Prepare and post weekly schedules in accordance to guest needs and staff availability.
- Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department. Ensure Service Excellence Standards are in place.
- Maintain a complete and accurate set of logs.
- Prepare and submit accident or injury reports when needed.
- Be a Team Player and encourage the teamwork attitude among staff.
- Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.
- Carries out supervisory responsibilities in accordance with Hotel policy and applicable laws.
- Plan, assign and direct work of associates.
- Prepare payroll.
- Promote open channels of communication between all hotel departments.
- Assist in safety and maintenance by tracking items in GXI for relevant department.
TRAINING
- Ensure all associates are safety conscious and trained in safe work practices.
- Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each; ensure that all associates are properly trained in these procedures.
- Assist the Department Manager in the training all new employees, and on going training of existing employees, including cross training for all positions. Use employee training documentation to record all areas of training completed and turn them into Human Resources to be included in the employee file.
- Facilitate new hire training.
- Facilitate departmental training modules; continually monitor, evaluate, and revise training content to reflect changes in the process; address the needs identified by associates.
ADMINISTRATIVE
- Accountable for the financial performance of the department.
- Prepare and control hotel budget for the department.
- Monitor departmental, payroll and supply expenses in accordance with budgetary goals.
- Analyze profit and loss statement
- Assist with preparation of the Revenue Forecast on a monthly basis for presentation.
- Holds department meetings and attends inter-departmental meetings.
- Conduct inspections of work areas regularly and address items that need attention.
- Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
- Notify management of any pertinent information related to shift activities.
- Determine the requirements for and the follow up on special groups, VIPs, etc.
- Participate in Hotel Manager on Duty Program.
- Follow supervisor's instructions and completes other duties as directed or assigned.
