About the location:
Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue - find the best of both big city adventure and a tropical getaway - arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It's all set against the Miami skyline overlooking the city's fashionable art, dining, and entertainment scenes just minutes from our doorstep.

Four Seasons Hotel Miami is looking for a Director of Rooms who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization.

About Us

Dominating Miami's sparkling 70-storey skyline, Four Seasons Hotel Miami is a sleek landmark that combines contemporary luxury with resort-style amenities, just a block from Biscayne Bay. Conveniently accessible to the city's prime attractions, the Hotel offers 182 guest rooms and 39 suites, an extensive spa and health club, bars and restaurants. As a centerpiece is a magnificent two-acre terrace featuring three outdoor swimming pools surrounded by 12 cabanas. The terrace also features a unique wading pool designed to resemble a palm orchard planted in the water and a poolside bar and lounge.

About the Position

The Director of Rooms forms part of the Hotel Leadership team who collectively make key strategic and operational decisions for the Hotel or Resort. The Director directs and controls the activities of the Front Desk, Reservations, Communications, Concierge, Housekeeping, Guest Relations and Guest Services. Assures that standards are met, guests and employees are satisfied, and problems are promptly resolved. The Director also works closely with Sales and the Director of Revenue/Reservations to enhance the Hotel occupancy levels and rates.

Responsibilities

• Provide leadership and management for the Rooms Division by establishing plans of character, integrity, and quality which result in long-range continued growth and profitability of the division and Hotel.
• Coordinate and manage the day-to-day rooms operations of the hotel
• Directly supervises the Department Heads of the Rooms Division. Ensures thorough communications and follow-up on any problems, guest or employee requests or special requirements, and on resort initiatives. Interviews and trains the staff. Conducts Performance Evaluations and disciplines staff when needed
• Reviews and monitors schedules of staff in all departments in the Rooms Division. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met. Routinely inspects all areas of responsibility in the Rooms Division
• Resolves guest complaints from all areas of the resort, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone or through written message. Develops relationships with return guests, group contacts and other guests to provide personalized service.
• Assures that financial goals of the division and the resort are being met.
• Acts in all matters related to the safety, security, satisfaction and well-being of the Resort, guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation.

Preferred Qualifications and Skills

• Five to seven years' experience with diversity of Operations management positions.
• International hospitality experience is required.
• Candidates should bring a strong understanding of luxury residential and condominium operations.
• College degree preferably specializing in hotel/restaurant management or business administration, or equivalent experience is required.
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and be willing to accept assignments on as need basis, in order to promote teamwork. This may include some evenings, weekends, and holidays.
• Some travel is required for training, conferences, and special events.

Benefits Four Season Employees Enjoy

• Competitive Employee Health, Basic Dental and Vision Insurance
• Complimentary Rooms Nights at Four Seasons
• Exclusive discount and travel programs with Four Seasons
• Vacation, Sick and Holiday Pay
• Paid Parental Leave
• 401k plan with match
• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Inclusive and diverse employee engagement events all year-round.
• And so much more!