Summary:
Responsibilities:
WHAT YOU'LL DO
• Oversee and lead the Front Office, Housekeeping, Loss Prevention and Spa teams.
• Monitor guest satisfaction and associate engagement trends and take swift action on any issues.
• Builds bench for directors and managers. In addition, oversees the recruitment efforts for each department. Holds leaders accountable to goals.
• Guides and coaches teams on operational processes and procedures.
• Proactively recognize productivity issues and creates action plans with directors to resolve them.
• Other reasonable duties as assigned.
WHAT YOU'LL BRING
• Advanced knowledge of budgeting and long-range forecast process.
• Motivate and lead departments through ongoing training and development plans.
• Expert-level knowledge of TM1, P&L, and P&L Critique preferred.
• Coaching team and ensuring accountability for processes and results.
• Managing up to senior leaders
• Strong written and verbal communication skills towards team, other hotel departments, guests, and owners.
Other information:
What You Can Look Forward To
• Day 1 Medical, Dental and Vision insurance
• Company-provided Paid Parental Leave and Short-Term Disability
• Affordable $2/day Medical insurance with free wellness care
• Unlimited referral bonuses
• Vacation/Paid Time Off (PTO) with rollover
• Tuition reimbursement
• Complimentary and discount hotel stays
