What You'll DoYou'll be the face of Legora for our most strategic clients post-sale - guiding them from onboarding through adoption, expansion, and renewal. Specifically, you will:
- Own the relationship for all strategic, oftentimes global, clients headquartered in North America - accounts that are/have the potential to generate 7 to 8 figures ARR. You will own the global adoption of Legora across a multinational footprint and visit with clients regularly.
- Identify, shape, and close commercial opportunities acting as the lead negotiator, continuously navigating competitive scenarios while leading cooperation with internal teams such as Leadership, Product, Marketing, and Engineering.
- Lead onboarding and implementation with precision, establishing a strong foundation and ensuring seamless deployment from day one.
- Drive platform adoption through structured enablement, value-based success planning, and ongoing executive-level touchpoints.
- Act as a strategic advisor to legal teams in partnership with Legal Engineering - clarifying goals, uncovering new use cases, and influencing internal resourcing.
- Manage a small team dedicated exclusively to Legora's strategic client portfolio headquartered out of North America, with global reach.
What You Bring- 10+ years of Customer Success, Account Management, Management Consulting or related experience in a high-growth, high-stakes environment managing complex, strategic logos.
- A track record of driving customer engagement, retention, expansion, and satisfaction with accounts worth > $2mm ARR and into 8-figures.
- Experience owning a commercial number and taking full accountability for the renewal and expansion.
- Direct management experience, taking responsibility for performance and development of reports within a small team.
- Experience working with legal teams, regulated industries, or similarly sophisticated professional services clients; legal tech or law firm experience is a strong plus.
- Exceptional change management, project management, and stakeholder management skills; adept at orchestrating complex, cross-functional implementations and workstreams
- Proven success navigating ambiguous customer situations, designing solutions, and influencing internal teams to secure required resources.
- High EQ and executive presence, with the judgment to know when to listen deeply, when to guide, and when to drive decisions forward.
- Excellent communication and storytelling abilities, including comfort engaging with senior leaders at large organizations.
- Experience working in fast-paced or early-stage environments-energized by building and improving processes, not just following them.
- Data fluency and a metrics-driven approach to customer health, forecasting, and account strategy.
- A passion for in-office collaboration-we are in-office 5 days per week
What's In It For You- Global collaboration: Partner with teams and clients across Europe, APAC, and North America.
- Competitive package: Comprehensive salary, benefits, and tools for success.
- Meaningful work: Your efforts shape how thousands of lawyers use AI daily.
- In-person environment: Toronto office is designed for ambitious builders.
