Reports To: Senior Vice President (SVP) of Revenue Cycle Management (RCM)
Position Summary
The Director of Revenue & Operational Support provides strategic leadership and analytical oversight to optimize revenue cycle performance, financial outcomes, and operational efficiency. This role partners closely with Finance, RCM leadership, and Regional Vice Presidents to drive data-driven decision-making across AR performance, revenue recognition, reserves, and billing trends.
Key Responsibilities
- Financial Analysis & Reporting
- Lead financial analysis of accounts receivable (AR), aging, reserves, and revenue recognition.
- Develop and deliver executive-level reporting on revenue trends, variances, and performance drivers.
- Support monthly and quarterly close processes in coordination with Finance.
- Ensure accuracy and consistency of financial and operational reporting.
- Revenue Cycle Coordination
- Partner with RCM and Finance teams to align on AR aging, collections performance, reserves, and revenue recognition methodologies.
- Serve as a key liaison to ensure data integrity between operational and financial systems.
- Assist in audits, compliance reporting, and reconciliation activities.
- Performance Monitoring & Trend Analysis
- Analyze billing, aging, denial, and payment trends across regions and service lines.
- Collaborate with Regional Vice Presidents to identify risks and opportunities impacting revenue and cash flow.
- Provide actionable insights to improve reimbursement and reduce revenue leakage.
- KPI Development & Operational Excellence
- Develop and implement key performance indicators (KPIs) for RCM operational leaders.
- Build dashboards and scorecards aligned to industry-standard metrics such as AR days, clean claim rate, denial rate, and collection rate. [linkedin.com]
- Identify best practices and lead initiatives to improve efficiency, reduce costs, and enhance productivity.
- Promote standardization and continuous improvement across revenue cycle functions.
- Strategic Collaboration
- Act as a trusted advisor to RCM leadership on operational and financial performance.
- Support initiatives to optimize billing, collections, and reimbursement outcomes.
- Drive cross-functional alignment between operations, finance, and executive leadership.
Education
- Bachelor's degree required in Accounting, Finance, Business Administration, Healthcare Administration, or related field.
- Master's degree (MBA, MHA, or related) preferred.
Experience
- 10+ years of progressive experience in revenue cycle management, healthcare finance, or accounting.
- Minimum 5+ years of leadership or management experience in RCM or financial operations.
Deep expertise in:
- AR management and aging analysis
- Revenue recognition and reserves
- Billing, collections, and reimbursement processes
- Proven experience building KPIs, dashboards, and performance reporting structure
- Certifications (Preferred)
- HFMA, CRCR, CHFP, CPA, or similar professional certifications highly desirable. [velvetjobs.com]
Knowledge, Skills & Abilities
- Strong understanding of healthcare revenue cycle processes, billing regulations, and compliance requirements. [beauregard.org]
- Advanced financial analysis and data interpretation skills.
- Ability to translate complex data into actionable insights.
- Strong leadership, communication, and stakeholder management skills.
- Experience working with RCM systems, EHR platforms, and financial reporting tools.
- Proven ability to drive operational improvements and efficiency initiatives.
Core Competencies
- Financial and analytical expertise
- Strategic thinking and execution
- Operational excellence and process improvement
- Cross-functional leadership and collaboration
- Data-driven decision-making
- Accountability and results orientation
- Success Metrics
- Reduction in AR days and improvement in aging performance
- Improved cash collections and revenue realization
- Accuracy and timeliness of financial reporting
- Adoption and effectiveness of KPI frameworks
- Measurable improvements in revenue cycle efficiency and cost to collect
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