Position Title: Director of RetailSalary: $115,000 - $125,000Other Forms of Compensation: Annual Performance Bonus Opportunity (Up to 20% of Base Salary)
Job SummaryRestaurant Associates is seeking a dynamic and collaborative
Director of Retail to lead a high-profile hospitality portfolio at the World Bank. This role oversees a diverse retail dining operation serving approximately 3,500 to 4,000 associates daily across 5 cafés and 5 coffee bars. The Director will provide strategic and operational leadership for a team of approximately 150 union hourly associates, supported by six direct-report managers, while ensuring exceptional guest experiences, operational excellence, and a strong client partnership.
The operation runs on a highly desirable Monday through Friday schedule with holidays off, offering a strong work-life balance within a prestigious corporate dining environment.
This is an exciting opportunity for a hospitality leader who enjoys balancing business strategy, people development, client engagement, and innovative retail dining experiences within a prestigious corporate environment.
Key Responsibilities - Lead the overall retail dining operation across multiple cafés and coffee bar locations.
- Oversee financial performance, including budgeting, forecasting, cost controls, and P&L management.
- Ensure exceptional guest service and consistently high-quality food and beverage experiences.
- Develop, coach, and support a team of managers, supervisors, and hourly associates.
- Foster an inclusive, positive, and engaging workplace culture that supports employee development and retention.
- Partner closely with World Bank stakeholders to maintain a strong and collaborative client relationship.
- Manage labor planning, scheduling, payroll, and staffing strategies to support operational goals.
- Ensure compliance with company standards, food safety programs, union agreements, and regulatory requirements.
- Collaborate with culinary, marketing, and operational teams to introduce innovative retail concepts and programs.
- Analyze business trends and guest feedback to identify opportunities for growth and continuous improvement.
- Drive operational efficiencies while maintaining a hospitality-first approach.
- Support hiring, onboarding, performance coaching, recognition, and talent development initiatives.
What We're Looking For- Leadership experience within foodservice, hospitality, retail dining, or a related environment.
- Experience managing high-volume, multi-unit operations.
- Background overseeing financial performance, including budgets, forecasting, and P&L accountability.
- Success leading large, diverse teams in a unionized or structured labor environment is highly valued.
- Strong client relationship management and communication skills.
- Ability to balance strategic thinking with hands-on operational leadership.
- Experience implementing service enhancements, retail programs, and operational improvements.
- Strong organizational skills with the ability to manage multiple priorities effectively.
- Collaborative leadership style focused on developing people and building high-performing teams.
- Passion for hospitality, food, and creating exceptional guest experiences.
- Bachelor's degree in Hospitality Management, Business, Culinary Arts, or a related field.
- Experience leading retail dining, corporate dining, university dining, airport, hotel, or restaurant operations.
- Experience managing multiple service locations and large-scale teams.
- Knowledge of labor management, food safety, and operational best practices.
Apply to Restaurant Associates today!Restaurant Associates is a member of Compass Group USA
Click here to Learn More about the Compass StoryAssociates at Restaurant Associates are offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Applications are accepted on an ongoing basis.Restaurant Associates maintains a drug-free workplace.Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_RA.pdf
Req ID: 1567935
Restaurant Associates
Michael Abbey
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