Director of Residences & Membership Relations

Homestead Midway Utah

$90K — $120K *
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of leadership experience in luxury hospitality or membership organizations
  • Proven success launching new operations or member experience programs
  • Strong project and stakeholder management skills
  • Demonstrated ability to build processes and service standards from scratch
  • Excellent communication and leadership abilities
  • Self-directed and adaptable in a hands-on role

Responsibilities

  • Lead the development of homeowner and member experience strategies
  • Design and implement programs and service standards
  • Foster relationships across multiple stakeholders and teams
  • Ensure alignment of services with property character and vision
  • Create a differentiated residential and membership experience

Benefits

  • Multiple tiers of medical coverage
  • Dental and vision coverage
  • 24/7 Teledoc service
  • Free maintenance medications
  • Pet insurance
  • Hotel discounts
  • Tuition reimbursement
  • Paid time off, including vacation and holidays
  • 401K match
Full Job Description
Property Description

Nestled in the scenic Wasatch Mountains in Midway, Homestead is a historic, reimagined four-season destination set across nearly 190 acres of breathtaking natural beauty. Known for its iconic geothermal crater, championship golf course, and year-round outdoor adventure, the resort offers a unique blend of heritage charm and modern hospitality. With newly renovated accommodations, diverse dining experiences, and close proximity to world-class skiing, hiking, and fly fishing, Homestead is both a relaxing retreat and an adventure hub-creating an inspiring environment for hospitality professionals to grow, innovate, and deliver memorable guest experiences.

Overview

Director of Residences and Membership Experiences
Homestead Midway Utah

Homestead Midway Utah is creating a destination where residential living, membership, and resort hospitality come together in a seamless and elevated experience. As the property enters an exciting phase of growth and activation, we are seeking an innovative and visionary Director of Residences and Membership Experiences to lead the development and execution of a world-class homeowner and member experience strategy.

This newly created leadership role will be instrumental in shaping the future of the residences and membership offering. The Director will serve as a visible, hands-on leader responsible for designing and implementing the programs, standards, service culture, and operational framework that will support a highly engaged residential and membership community. This individual will help define how owners, members, and guests connect with the property while ensuring every touchpoint reflects the unique character and vision of Homestead Midway Utah.

The ideal candidate brings experience in luxury residential, resort, club, or membership-based environments and combines strategic thinking with an entrepreneurial mindset. Success in this role will require creativity, innovation, and the ability to build new programs and processes from the ground up while fostering strong relationships across stakeholders. The Director will partner closely with ownership, resort leadership, sales, marketing, and operations teams to create a differentiated and best-in-class residential and membership experience that supports long-term growth, loyalty, and community engagement.

Qualifications

Preferred Qualifications
  • 7+ years of leadership experience within luxury hospitality, private clubs, resort residential communities, branded residences, or membership organizations.
  • Proven success launching new operations, properties, clubs, or guest/member experience programs.
  • Strong project management, operational, and stakeholder management capabilities.
  • Demonstrated ability to build processes, teams, and service standards from the ground up.
  • Excellent communication, relationship-building, and leadership skills.
  • Self-directed, adaptable, and comfortable working in a highly visible, hands-on interim leadership role.


Benefits

  • Multiple Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays).
  • 401K Match

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