Director of QualityProgram & Location: Administration Office, New Bedford, MA
Education: Bachelor's degree required in human services, health care field, management, business, or other related field
Pay Range: $70,200 - $110,011 annually (Education & experience dependent)
Status: Full Time, Monday to Friday, 9am-5:30pm
Benefits- Medical Insurance
- Dental Insurance
- Vision Insurance
- Long & short term disability
- Discounted auto/home and renters insurance
- 403b - Retirement
- FSA & DCA
- PFML
- Employee Assistance Program
- Bonuses & Referral
- Eligibility for free classes to become a Licensed Counselor or Recovery Coach
- Company paid CEU Trainings w/ Education days to complete CEU's
- Free meals at select programs (when available)
- Unmatched Leave Time (FT employees can earn up to 3 weeks in first year)
Director of Quality Requirements- Excellent analytical and leadership skills
- Must present as courteous and professional at all times
- Demonstrated flexibility and ability to perform multiple tasks
- Must have excellent communication skills, including the ability to organize ideas in logical and clear fashion
- Must have the ability to work with others in cooperative and collaborative manner
- Comply with Federal Regulations, 42 CFR Part 2, Confidentiality of Alcohol Abuse Policy and HIPAA Regulations
Director of Quality Duties & Responsibilities- Lead the design and implementation of organization-wide process improvement initiatives to enhance efficiency, consistency, and service delivery
- Establish and monitor systems to ensure operational reliability, workflow standardization, and reduced variability across programs
- Identify process breakdowns and system gaps and lead corrective actions to improve performance and sustainability
- Apply structured improvement methodologies (e.g., PDSA, Lean) to address operational challenges
- Develop and manage organizational performance frameworks, including KPIs, scorecards, and reporting structures
- Monitor performance trends across programs and ensure timely identification of risks and improvement opportunities
- Facilitate regular performance review processes with program leadership to drive accountability and results
- Oversee the development and execution of the organization's annual quality plan, ensuring alignment with strategic priorities and regulatory expectations
- Monitor progress against quality plan goals and adjust strategies as needed
- Lead regularly scheduled meetings with program leadership to review performance data, track improvement efforts, and support implementation of action plans
- Oversee development and delivery of reporting and analytics to support operational decision-making and performance improvement
- Ensure dashboards and reports provide clear, actionable insights aligned with organizational priorities
- Standardize metrics, definitions, and reporting methodologies across departments
- Ensure alignment and reliability of data across EHR, HRIS, financial, and operational systems
- Partner with HIS and IT leadership to ensure systems support workflows, data accuracy, and reporting needs
- Identify and address gaps in data flow, system integration, and reporting infrastructure
- Partner with clinical, operational, and administrative leaders to align process improvement and performance goals
- Serve as a key advisor to executive leadership on system performance, operational risks, and improvement strategies
- Promote a culture of continuous improvement, accountability, and data-driven decision-making
- Directly supervise quality and compliance staff, ensuring alignment of performance, regulatory, and improvement activities across programs
Director of Quality Qualifications- Bachelors/Master's degree required in Public Health, Healthcare Administration, Business Analytics, Data Science, Health Informatics, or related field
- 3-5 years of experience in healthcare performance management, process improvement, or analytics
- Demonstrated experience leading organization-wide process improvement and performance initiatives
- Experience working across multi-system environments
