Director of Product, Platforms & Operations

Semafor

$150K — $175K *
Media
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of product management experience with a focus on operational products
  • Proven track record of leading complex tool integrations
  • Technical fluency to collaborate effectively with engineering teams
  • Hands-on experience with AI tools applied to operational challenges
  • Strong ability to manage conflicting workstreams and priorities
  • Experience in media or events industries is advantageous
  • Familiarity with no-code/low-code tools like Airtable

Responsibilities

  • Own the product strategy for internal platforms and tools at Semafor
  • Lead the development of a unified event operating system
  • Build and configure tools directly, engaging with hands-on execution
  • Strategically apply AI and automation to address operational pain points
  • Work with engineering and data teams to clarify build requirements
  • Collaborate across various teams to align system design with competing needs

Benefits

  • Flexible Paid Time Off (PTO) policy without a prescribed limit
  • Hybrid work arrangement with in-office collaboration Monday-Thursday
  • Performance-based bonus eligibility
  • Work location in New York City
  • Opportunity to influence product strategy and execution directly
Full Job Description
Your Responsibilities
  • Own product strategy and execution for Semafor's internal platforms, tools, and workflow infrastructure - identifying where systems are fragmented or manual and driving the right solutions.
  • Lead discovery, architecture, and build of major systems initiatives, starting with a unified event operating system that creates a single source of truth for Semafor's most important relationships.
  • Build and configure tools directly. This is not a role that delegates all execution. You'll be in Airtable, writing queries, testing APIs, and shipping workflows alongside the engineering team.
  • Apply AI and automation strategically - identifying the specific operational pain points where LLMs, agents, or intelligent workflows can collapse complexity, and knowing where they can't
  • Partner with engineering and data leads to translate complex operational pain points into clear, prioritized build requirements
  • Collaborate across events, revenue, editorial, audience, and finance teams, earning trust quickly and translating competing needs into coherent system design

What Makes You Qualified
  • 5+ years of product management experience with meaningful time on platforms, systems, or operations-focused products
  • Demonstrated experience leading complex integrations across multiple tools and data systems
  • Technical fluency to work credibly alongside engineers and make informed architecture decisions. You can prototype, debug, and get your hands dirty
  • Hands-on experience applying AI tools (LLMs, agents, workflow automation) to real operational problems, not as side projects or experiments, but as shipped solutions that changed how a team works
  • Ability to manage multiple workstreams, balancing immediate operational needs against strategic builds
  • Experience in media, events, or a similarly fast-moving, relationship-driven industry a plus
  • Working knowledge of no-code/low-code tools like Airtable

The base salary for this position ranges from $150,000 - $175,000 per year, plus performance-based bonus eligibility. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility, and qualifications.

Additional Job Details:

This position is based in our New York City office with a hybrid work arrangement (in-office Monday-Thursday, remote Friday). Candidates must be authorized to work in the United States.

Additional job details

Semafor offers a Flexible Paid Time Off (PTO) policy to our full-time, salaried employees who may take paid time off as-needed without a prescribed limit or defined balance.

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