Role Summary 

At GEICO, we’re transforming how customers engage with us across digital channels — web, mobile app and beyond.  GEICO is seeking an accomplished, customer-obsessed, and visionary Director, Product Management – Service Digital Experiences to lead a portfolio of products/experiences that drive meaningful customer, associate, and business outcomes. This leader will define long-term product strategy, guide multiple product managers/delivery teams, and partner closely with engineering, design, analytics / data science, operations, and executive leadership to deliver innovative, scalable solutions. 

The Director will be responsible for shaping the future product vision, establishing outcome-driven product practices, and building a high-performing team of product managers. This individual will blend strategic thinking, customer empathy, operational excellence, and data-driven decision making to accelerate GEICO's digital transformation. 

Job Responsibilities 

Product Strategy & Vision 

• Define and own the multi-year product strategy and investment roadmap for a significant product portfolio. 

• Develop compelling product visions that align customer needs, business objectives, and technology strategy. 

• Identify emerging industry trends, competitive dynamics, and market opportunities to influence enterprise priorities. 

• Drive product portfolio decisions based on customer insights, business impact, and return on investment. 

• Champion customer-centric innovation and foster a culture of experimentation and continuous learning. 

Business & Portfolio Leadership 

• Own portfolio-level business outcomes, including customer adoption, engagement, growth, operational efficiency, and financial performance. 

• Establish outcome-based goals and measurement frameworks across product teams. 

• Lead prioritization and investment decisions across multiple product areas and initiatives. 

• Balance short-term delivery commitments with long-term strategic objectives. 

• Serve as an executive point of accountability for product results and performance. 

Cross-Functional Leadership 

• Partner with Engineering, Architecture, Data, Design, Operations, and business leaders to align product investments and execution. 

• Influence executives and senior stakeholders to build alignment around strategic priorities and product direction. 

• Contribute to enterprise-wide initiatives that span multiple teams, organizations, and customer journeys. 

• Facilitate decision-making across competing priorities, constraints, and stakeholder interests. 

Organizational Leadership 

• Build, lead, and develop a team of Product Managers (at varying levels) 

• Establish product management best practices, operating models, and standards across the organization. 

• Coach product managers on strategy, discovery, prioritization, execution, and stakeholder management. 

• Foster an inclusive, high-performance culture focused on accountability, innovation, and continuous improvement. 

• Partner with leadership to attract, retain, and develop top product talent. 

Product Delivery & Execution 

• Ensure teams maintain a healthy balance of customer value, technical modernization, risk reduction, and operational excellence. 

• Guide teams in leveraging data, experimentation, and market feedback to refine product investments. 

• Partner with technical leadership to evaluate architectural tradeoffs and platform strategies. 

• Promote agile principles while improving organizational delivery effectiveness and predictability. 

Basic Qualifications 

• 10+ years of product management experience, preferably in technology-driven organizations. 

• 8+ years leading products throughout the complete product lifecycle from strategy through execution. 

• 5+ years of people leadership experience managing managers, senior product managers, or product leaders. 

• Proven experience defining and executing product strategies for complex product portfolios. 

• Demonstrated ability to influence executive stakeholders and lead across large matrixed organizations. 

• Experience owning measurable business outcomes and product investment decisions. 

• Strong analytical and data-driven decision-making skills. 

• Experience leading cross-functional teams that include engineering, design, analytics, and operations. 

Preferred Qualifications 

• 12+ years of product management experience. 

• Experience leading digital transformation initiatives or large-scale platform modernization efforts. 

• Experience leveraging AI tools in the Product function and in delivering AI solutions 

• Demonstrated success managing multi-product portfolios with significant business impact. 

• Strong understanding of customer experience design, experimentation, and product analytics. 

• Experience building and scaling product organizations and operating models. 

• Insurance, financial services, fintech, or highly regulated industry experience preferred. 

• MBA or advanced degree preferred. 

• Agile and product management certifications preferred (SAFe, Scrum Alliance, Scrum.org, ICAgile, PMI-ACP, Pragmatic Institute, Product School, or equivalent). 

• Exceptional executive communication, storytelling, and stakeholder management skills. 

Success Metrics for the Role  

• Portfolio-wide improvements in self-service uptake, digital adoption, and reduction in contacts across service channels  

• Sustained increases in engagement and NPS/CSAT across digital channels, tied to business outcomes (retention, cost-to-serve)  

• Reduced time-to-market across the portfolio’s release cadence  

• Elevated product organization maturity across teams (data-driven decision-making, experimentation proficiency, agile excellence)  

• Seamless, consistent omni-channel journeys with reduced drop-off across touchpoints and devices  

• Effective organizational leadership: growth and retention of product talent, leadership bench strength, and achievement of portfolio-level OKRs