Orlando Regional Healthcare

Director of Practice Operations-North Orlando-Orlando Health Physician Associates

Orlando Regional Healthcare • $90K — $120K *
Orlando, FL 32828In-Person
Healthcare
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in healthcare, business, or related field; or equivalent experience (4 years of related work experience can substitute)
  • 2 years of healthcare experience, including 1 year in a supervisory role; or a Master's degree in a healthcare business field with FMCOH Residency Program completion
  • Proficiency in healthcare financial management and operations strategy

Responsibilities

  • Manage operations for multiple clinical locations with a budget up to $35 million
  • Collaborate with leadership to set strategic goals focused on patient care and process efficiency
  • Monitor productivity and adjust resources to meet targets
  • Oversee patient care flow and allocate resources effectively
  • Ensure compliance with safety and regulatory standards
  • Participate in performance improvement initiatives and implement innovative IT solutions
  • Represent the organization in community relations and marketing efforts

Benefits

  • Supportive team environment promoting innovation and individual strengths
  • Opportunities for professional development and growth
  • Collaboration with physicians and administrative leaders
  • Engagement in strategic planning and performance initiatives
Full Job Description
Position Summary

Orlando Health Physician Associates

The Director of Practice Operations is responsible for the operations of multiple departments at numerous clinical office locations throughout Hillsborough and Pasco counties. Oversees the operations by ensuring quality of care, patient-first focus and adequate patient access in daily operations in an outpatient setting through fiscal responsibility, resource allocation, labor management, continual process improvement, quality assurance and collaboration with physicians, Director of Practice Operations and Senior Director, Practice Operations as well as other departments in support of the mission and goals of Florida Medical Clinic Orlando Health.

Responsibilities

What you will do
  • Operations Management: * Has direct accountability for creation and performance of an annual budget up to $35 million, manages 3 - 15 office locations, and is responsible for a staff of up to 100 full-time equivalents (FTEs) * In partnership with physician and administrative leadership, responsible for developing short and long-term strategic goals centered on patient care, process efficiency, quality assurance and regulatory compliance * Works collaboratively with other leadership on inter/intra departmental services and projects * Meets established productivity targets through resource adjustment and workload monitoring * Oversees patient care flow while redirecting and allocating necessary resources * Determines necessary space, equipment, supplies and support systems to ensure effectiveness of departments and clinical office sites * Investigates patient/visitor concerns and implement appropriate courses of action including interpretation and administration of policies * Ensures that safety, health and regulatory standards are attained within departments * Implements new work routines or changes to improve efficiency, effectiveness, and quality * Addresses software, hardware, and phone issues * Encourages the use of new IT solutions included, but not limited to, Dragon, AI Freed, and other viable IT solutions to manage the processes more efficiently and cost effective * Actively participates in performance improvement initiatives as directed by administration and/or physician leadership * Executes in changing and uncertain environments
  • Leadership/Communications: * Provides support to team members assigned for the full accomplishment of their assigned duties and responsibilities. * Develops an effective team through Motivating staff through building on strengths of the individual and his/her desire to excel. * Encourages innovation by creating an environment where idea generation and creativity are valued. * Ensures staff and resources are available to meet needs of the departments. * Communicates pertinent information in a timely manner to administration and/or team members. * Attends and prepares agendas accordingly with regularly meetings including, but not limited to, scheduled staff meetings, bi-weekly operations meetings, Service Line Division meetings, sub-committees, and value-based performance meetings for all departments * Provides flow of information between providers, management, and staff * Handles and resolves escalated patient complaints * Handles correspondence with hospitals, nursing homes, surgery centers, and answering services
  • Labor Management * Completes annual self-evaluations on their supervisors and managers, and assists supervisors in the completion of their staff members * Coaches, directs and counsels supervisors and staff * Reviews and investigates information related to issues or concerns prior to employee reprimand or staffing changes in collaboration with Human Resource Team * Payroll - maintains and monitors of supervisors and staff * Coordinates staffing needs and schedules for all assigned departments to include PTO requests or staffing shortages * Interviews candidates for open positions and extends offers as approved by Administration including supervisory openings
  • Completes new hire and termination process Finance: * Monitors budgetary performance within scope and addresses negative variances. * Collaborates with Directors to develop, implement and monitor practice budgets including analyzing financial reports. * Monitors provider(s) monthly receipts and/or wRVU reports to align with financial goals of individual physicians and overall departments * Approves invoices for payment and manages direct expenses for assigned departments
  • Manages facilities * Addresses facility issues and creates work tickets for Maintenance * Ensures assigned offices are clean and well maintained * Ensures assigned offices are safe by identifying and eliminating safety hazards * Reports incidents, accidents, or injuries to administration by completion and submission of proper form(s)
  • Assists providers and practice sites: * Sets up new provider offices, new locations and oversees mergers of practices * Provides on-site support for "go lives" on EHR and continuing support * Schedules new providers with marketing for photos, and snapshot information to be obtained * Arranges time and place for division meetings with Administration * Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards. * Maintains compliance with all Orlando Health policies and procedures. * Performs all other duties as assigned.
  • Represents the organization to the external market through appropriate community relations and marketing activities.
  • Leads and supports key committees to achieve service line initiatives or represent the service line in overall operations.
  • Participates in the planning and design of information systems and standard reports related to service line.
  • Recommends the development of and oversees the implementation of administrative policies and operating procedures.
  • Ensures adherence to local, state, and federal governmental regulations.

Qualifications

Qualifications
  • Bachelor degree in a healthcare, business or related field; or Four (4) years of directly related work experience may substitute for the bachelor degree (in addition to the requirements listed in the experience section).
  • Experience Two (2) years of health care experience, to include one year in a lead or supervisory role; or Master's Degree in a healthcare business or related field and successful completion of the FMCOH Residency Program.
  • Effective working knowledge of healthcare financial management, operations and strategy.

About Orlando Regional Healthcare

Orlando Health is a not-for-profit healthcare organization with multiple facilities in the Orlando, Florida area. The organization includes Orlando Regional Medical Center, Arnold Palmer Hospital for Children, Winnie Palmer Hospital for Women & Babies, Dr. P. Phillips Hospital, South Seminole Hospital, and Health Central Hospital. Orlando Health was founded in 1918 and is headquartered in Orlando, Florida. The organization provides a wide range of medical services, including cancer care, cardiology, emergency care, neurology, orthopedics, pediatrics, and women's health.
Learn more about Orlando Regional Healthcare
Size
20,000 employees
Industry
Healthcare
* Ladders Estimates

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