Yum! Brands

Director of Operations

Yum! Brands • $75K — $95K *
White City, OR 97503In-Person
Food & Beverages
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree preferred
  • Strong Quick Service Restaurant experience with a focus on product quality and fast service
  • Dynamic and positive leader, self-starter
  • Proven leadership behaviors in coaching, team development, and problem solving
  • 10+ years of restaurant management experience with a successful track record in talent development
  • Field operations leader experience within a corporate restaurant setting
  • Extensive Area Coach experience managing multiple restaurant general managers
  • Direct experience managing high-volume restaurants and knowledge of team expectations

Responsibilities

  • Recruit and develop top operators to enhance customer experiences
  • Hold Area Coaches accountable for performance metrics
  • Champion Taco Bell principles and foster company culture
  • Lead managers to ensure consistent customer satisfaction
  • Train and coach managers on executing Brand Standards and safety protocols
  • Collaborate with managers to drive sales performance over prior achievements
  • Resolve maintenance issues through ownership and collaboration with partners

Benefits

  • Comprehensive training and development programs
  • Opportunities for career advancement
  • Dynamic work environment
  • Supportive company culture focused on values and teamwork
  • Performance-based recognition and incentives
Full Job Description
Job Description:

About this Job: Reporting to the General Manager, the Director of Operations is responsible for all aspects of operations including people, customers, sales and profits. This leader has up to 3 area coaches as direct reports compiling 12 restaurants. They drive excellence in day-to-day operations; hire, train, coach, & support managers; plan and set goals; focus on problem solving/process improvement; set standards; recognize and motivate area managers, unit level management & their teams. Influence people to drive business results and franchise partnership

The Day-to-Day:

Build People Capability
  • Recruit and equip the best operators in the world to deliver great customer experiences
  • Build a healthy and robust bench of developed and capable Managers
  • Hold Area Coaches accountable for people, customer, sales and profit targets
  • Lead by example - be a culture champion and live by Taco Bell principles
  • Leverage culture and people capability to fuel brand performance
  • Resolution oriented in all Employee Relations (ER) activities; provides needed
  • ER assistance to managers; proactive in addressing ER needs in the market


Deliver a Consistent Customer Experience
  • Provides leadership for each manager in the market to ensure customer satisfaction
  • Leverage customer programs to coach and improve on execution opportunities
  • Train, coach and hold accountable Area Coaches and Restaurant Managers for executing the Taco Bell Operating System and delivering Brand Standards including food safety
  • Identify and act with urgency to resolve Brand protection issues
  • Excellent execution of Global Operating System initiatives
  • Absolutely uncompromising execution of the highest standards of their local regulation around occupational safety and health standards for employee working conditions, and their company safety and security policy


Grow the Brand, Sales, and Profits
  • Partners with each Manager in the market to build sales over last year's sales achievement
  • Training and operations execution of marketing promotions
  • Train and coach Area Coaches how to teach RGMs to use the tools and processes to improve restaurant financial results
  • Coach to deliver restaurant profit targets in every restaurant
  • Leads the way by working with each Area Coach in the market to deliver profit goals and meet targeted flow-thru objectives; utilizes available reports to identify opportunities; encourages a top-line orientation through operational focus; ensures that correct operational procedures are followed at all times
  • Build capability to improve problem solving and planning skills through hands-on demonstrations
  • Exhibits ownership working with Management to resolve chronic Repair & Maintenance issues; determines causes of excessive R&M; gathers R&M issues; identifies trends and takes to R&M Business Partners


Minimum Requirements-

Is This You?
  • Bachelor's Degree preferred
  • Strong Quick Service Restaurant Experience, balancing product quality with fast service times
  • Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business
  • Exhibits unrivaled leadership behaviors; providing coaching, developing the team, driving culture, problem solving, strong communication, time management, executing tasks and achieving results through others
  • 10+ years Restaurant Management experience with strong people growing record, recruiting talent, development and performance management
  • Corporate restaurant company - field operations leader experience
  • Has lead multiple managers of multiple high volume units in an area
  • Extensive Area Coach experience leading 6-8 restaurant general managers
  • Has personally ran a successful restaurant and has knowledge of restaurant operations and expectations for team member's positions
  • Corporate office - Cross-Functional leading teams experience
  • Good communication skills, and strong interpersonal and conflict resolution skills with exceptional team building capability

About Yum! Brands

Yum! Brands, Inc. is engaged in restaurant business. As of December 31, 2018, the Company operated or franchised over 48,000 restaurants in more than 145 countries and territories operating under the KFC, Pizza Hut and Taco Bell brands. The Company operates through three segments: The KFC Division, which includes the operations of the KFC concept around the world; The Pizza Hut Division, which includes the operations of the Pizza Hut concept around the world, and The Taco Bell Division, which includes the operations of the Taco Bell concept around the world. KFC restaurants across the world offer fried and non-fried chicken products, such as sandwiches, chicken strips, chicken-on-the-bone and other chicken products. Pizza Hut is a restaurant chain specialized in the sale of ready-to-eat pizza products. Taco Bell specializes in Mexican-style food products, including various types of tacos, burritos, quesadillas, salads, nachos and other related items.
Learn more about Yum! Brands
Size
36,000 employees
Market Cap
$36.5 billion
Industry
Food & Beverages
Net Income
$904 million
Founded
1997
5 Year Trend
+0.7%
Revenue
$5.6 billion
NASDAQ
YUM
* Ladders Estimates

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