Director of OperationsCity Wide Facility Solutions Houston West is seeking a
Director of Operations to lead our team to industry-leading client satisfaction, retention, and revenue growth.
This role owns the performance of our client portfolio, guides a team of revenue-generating account managers, and ensures that City Wide delivers exceptional service while achieving growth and profitability goals. This opportunity includes a
base salary of $90k+, bonus, and uncapped commission designed for a leader who wants real impact and accountability.
What You'll Be Doing: - Lead, develop, and manage a high-performing team of Facility Service Managers and operational staff including hiring, training, and performance development.
- Oversee all aspects of operational and financial performance with specific focus on revenue growth, profitability, contractor / temporary labor management, and expense control.
- Build and maintain strong client relationships to support client retention above 93%, oversee new account startups, and ensure service excellence through regular building inspections and CRM data accuracy.
- Ensure vendor and Independent Contractor (IC) compliance, quality of service, and alignment with assigned scopes of work as well as City Wide internal controls.
- Collaborate with sales to identify and drive cross-selling opportunities, with a commitment to moving beyond current contract services.
- Traveling within the market up to 50% to maintain a strong field presence by working alongside FSMs, providing coverage as needed, and building relationships at multiple levels of our clients' organizations.
RequirementsYou are the professional we're looking for if you...- Hold a Bachelor's degree or equivalent work experience with 5+ years in operations, sales, or account management including team leadership and increasing responsibility.
- Demonstrate the ability to build and manage client relationships, resolve conflicts, and lead teams to achieve performance goals.
- Display strong verbal and written communication skills with the ability to influence, coach, and develop others effectively.
- Are skilled in project management and prioritization, with the ability to attack the details while maintaining a "big picture" focus.
- Show a commitment to professionalism, integrity, a positive attitude, and a collaborative approach with clients and internal teams.
- Are proficient in Microsoft Office Suite, experienced with CRM systems and departmental budgeting.
- Commit to daily learning, problem-solving, and improving systems through critical thinking and process awareness.
BenefitsWhat You'll Gain: • Competitive compensation with bonus and strong uncapped commission
• Benefit-rich package: medical, dental, vision, PTO, six paid holidays along with two paid floating holidays
• 401K with company match
• Monthly auto allowance
• Daily visibility and collaboration with senior leadership - your voice matters
• Real room to advance
Compensation: Base Salary, Bonus, Uncapped Commission, Auto Allowance
Target OTE $145,000+
