Director of Operations

ULINE

$300K — $375K *
Retail & Consumer Goods
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree; MBA preferred.
  • 15+ years of experience leading large teams (500+) across diverse functions.
  • Proven ability to attract, develop, and retain top leaders.
  • Strong operational leadership experience with a focus on performance management.
  • Background in data-driven decision-making in high-paced environments.
  • Experience in B2B or e-commerce settings is a plus.

Responsibilities

  • Provide executive leadership in warehouse, customer service, and sales operations.
  • Build and lead a high-performing team of 700+ employees.
  • Drive operational excellence by using data to identify improvement opportunities.
  • Establish clear goals and expectations to uphold company standards.
  • Conduct operational audits and foster continuous improvement initiatives.
  • Collaborate with corporate leaders to align tactical strategies with business objectives.

Benefits

  • Complete health insurance coverage and a 401(k) with 6% employer match starting day one.
  • Access to multiple bonus programs.
  • Generous paid holidays and paid time off.
  • Tuition Assistance Program for professional education.
Full Job Description
Director of Operations

Pay from $300,000 to $375,000 per year

California Branch

4810 South Hellman Avenue, Ontario, CA 91762

Are you a leader with a track record of building high-performing teams and driving operational excellence? Uline is seeking a Director of Operations to lead our Ontario, CA campus, overseeing a team of 700+ employees across multiple teams.

As leader of one of our largest facilities at 2 million square feet, you will shape strategy, optimize performance and ensure legendary customer service across operations. Join North America's leading distributor of shipping, industrial and packaging materials and drive our continued growth!

Position Responsibilities

  • Provide executive-level leadership across warehouse, customer service and sales operations, driving results and upholding company standards.
  • Build, develop and lead a team of 700+ employees, including senior leaders, with a focus on performance, accountability and long-term talent development.
  • Drive operational excellence, using data and reporting to identify improvement opportunities and maintain best-in-class service levels.
  • Establish clear goals and expectations across all levels, reinforcing Uline's high standards and customer-first culture.
  • Lead operational audits, performance reviews and continuous improvement efforts across functions.
  • Partner with corporate leaders to align strategy with overall business objectives.


Minimum Requirements
  • Bachelor's degree. MBA preferred.
  • 15+ years of experience leading large employee teams (500+) across multiple functional disciplines.
  • Proven ability to recruit, develop and retain high-performing leaders.
  • Strong background in operational leadership, performance management and data-driven decision making in a fast-paced, high-performance environment.
  • Experience in B2B or e-commerce environments is a plus.


Benefits
  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
  • Multiple bonus programs.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.


Employee Perks
  • Best-in-class, clean, modern facilities.
  • First-class fitness center and nearby walking path.


Similar Jobs

More Jobs at ULINE

More Retail & Consumer Goods Jobs

Find similar Director of Operations jobs: