Job Description:
About this Job: Reporting to the General Manager, the Director of Operations is responsible for all aspects of operations including people, customers, sales and profits. This leader has up to 3 area coaches as direct reports compiling 12 restaurants. They drive excellence in day-to-day operations; hire, train, coach, & support managers; plan and set goals; focus on problem solving/process improvement; set standards; recognize and motivate area managers, unit level management & their teams. Influence people to drive business results and franchise partnership
The Day-to-Day:
Build People Capability
- Recruit and equip the best operators in the world to deliver great customer experiences
- Build a healthy and robust bench of developed and capable Managers
- Hold Area Coaches accountable for people, customer, sales and profit targets
- Lead by example - be a culture champion and live by Taco Bell principles
- Leverage culture and people capability to fuel brand performance
- Resolution oriented in all Employee Relations (ER) activities; provides needed
- ER assistance to managers; proactive in addressing ER needs in the market
Deliver a Consistent Customer Experience
- Provides leadership for each manager in the market to ensure customer satisfaction
- Leverage customer programs to coach and improve on execution opportunities
- Train, coach and hold accountable Area Coaches and Restaurant Managers for executing the Taco Bell Operating System and delivering Brand Standards including food safety
- Identify and act with urgency to resolve Brand protection issues
- Excellent execution of Global Operating System initiatives
- Absolutely uncompromising execution of the highest standards of their local regulation around occupational safety and health standards for employee working conditions, and their company safety and security policy
Grow the Brand, Sales, and Profits
- Partners with each Manager in the market to build sales over last year's sales achievement
- Training and operations execution of marketing promotions
- Train and coach Area Coaches how to teach RGMs to use the tools and processes to improve restaurant financial results
- Coach to deliver restaurant profit targets in every restaurant
- Leads the way by working with each Area Coach in the market to deliver profit goals and meet targeted flow-thru objectives; utilizes available reports to identify opportunities; encourages a top-line orientation through operational focus; ensures that correct operational procedures are followed at all times
- Build capability to improve problem solving and planning skills through hands-on demonstrations
- Exhibits ownership working with Management to resolve chronic Repair & Maintenance issues; determines causes of excessive R&M; gathers R&M issues; identifies trends and takes to R&M Business Partners
Minimum Requirements-
Is This You?
- Bachelor's Degree preferred
- Strong Quick Service Restaurant Experience, balancing product quality with fast service times
- Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business
- Exhibits unrivaled leadership behaviors; providing coaching, developing the team, driving culture, problem solving, strong communication, time management, executing tasks and achieving results through others
- 10+ years Restaurant Management experience with strong people growing record, recruiting talent, development and performance management
- Corporate restaurant company - field operations leader experience
- Has lead multiple managers of multiple high volume units in an area
- Extensive Area Coach experience leading 6-8 restaurant general managers
- Has personally ran a successful restaurant and has knowledge of restaurant operations and expectations for team member's positions
- Corporate office - Cross-Functional leading teams experience
- Good communication skills, and strong interpersonal and conflict resolution skills with exceptional team building capability
