Remington Hotels

Director of Operations

Remington Hotels • $70K — $95K *
Evansville, IN 47714In-Person
Hospitality & Recreation
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 5+ years of experience in hotel management or guest services
  • Strong leadership and supervisory skills
  • Proficiency in MICROS and front office operations
  • Excellent problem-solving capabilities
  • Exceptional verbal and written communication skills

Responsibilities

  • Anticipate and respond to all guest needs with a focus on satisfaction
  • Oversee staffing levels and manage the front office team
  • Handle and resolve guest complaints effectively
  • Conduct interviews, training, and scheduling for front office staff
  • Accurately operate and manage daily hotel transactions using the MICROS system

Benefits

  • Opportunity for professional development and training
  • Collaborative and supportive work environment
  • Flexible scheduling options available
  • Employee discounts on hotel accommodations and services
Full Job Description
What you will be doing
  • Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
  • Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
  • Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
  • Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.


  • Physical Requirements (In-Office Role)
  • Ability to work in a standard office environment.
  • Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
  • Occasional standing and walking throughout the workday.
  • Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
  • Ability to communicate effectively verbally and in writing.
  • Occasionally required to stand, walk, bend, reach, or carry items.
  • Ability to lift and/or move 10--25 pounds as needed (e.g., files, office supplies).
  • Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
  • Ability to hear and participate in conversations and meetings, use phone and/or headset
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

About Remington Hotels

Remington Hotels is a hospitality company that manages and operates hotels across the United States. The company was founded in 1968 and is headquartered in Dallas, Texas. Remington Hotels offers a range of services including hotel management, development, renovation, and consulting. The company manages a portfolio of over 90 hotels and resorts, including luxury, full-service, and select-service properties. Remington Hotels is committed to providing exceptional guest experiences and delivering superior financial results for its owners and investors.
Learn more about Remington Hotels
Size
5,000 employees
Industry
Hospitality & Recreation
Founded
1992
* Ladders Estimates

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