Job Summary

The Director of Operations is responsible for the financial direction and coordination of an organization.

The Director of Operations oversees all of the day-to-day activities of the company, ensuring that the

organization is managed and performing efficiently and effectively.

Responsibilities

Supervisory Responsibilities
• Participates in the hiring and training of department leaders.
• Organizes and oversees the work and schedules of department leaders.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with company policies.
• Determines and executes budgetary and financial planning for the organization. Duties/Responsibilities
• Establishes quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
• Reviews, analyzes, and evaluates business procedures.
• Implements policies and procedures that will improve day-to-day operations.
• Ensures work environments are adequate and safe.
• Oversees production, purchasing, culinary, and hospitality; ensuring each is reaching goals set by departmental and company leadership.
• Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each division to achieve financial objectives.
• Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire leadership staff to explain changes, answer questions, and maintain morale.
• Strives to improve hospitality and guest satisfaction through policy and procedural changes.
• Leads coordination and integration of efforts among accounting, leadership, technology, HR, culinary, and hospitality to produce smoother workflow and more cost-effective business processes.
• Projects a positive image of the organization to employees, customers, industry, and community.
• Oversees company process improvements.

Requirements

Basic Knowledge
• Excel & Word
• Basic computer knowledge
• Food inventory and ordering system
• Basic Avero knowledge
• Company Google Calendar
• Current time keeping and schedule process

Required Skills/Abilities
• Thorough understanding of practices, theories, and policies involved in business and finance.
• Excellent verbal and written communication and interpersonal skills.
• Excellent organizational leadership, managerial and diplomacy skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Excellent analytical, decision-making, and problem-solving skills.

Physical Requirements
• Work a 50-hour week.
• Must be able to lift 25 pounds at times.
Work schedule

• Weekend availability
• Holidays
• Day shift
• Night shift

Supplemental pay

• Bonus pay

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• 401(k) matching
• Employee discount