5+ years of operations management experience, preferably in a service-oriented environment
Strong expertise in workflow optimization and process improvement
Excellent organizational skills with the ability to manage multiple priorities
Proven leadership abilities with experience in team supervision
Strong communication skills, both verbal and written
Demonstrated capacity to implement systems and drive accountability
Responsibilities
Develop and implement effective operating systems for case tracking and staff accountability
Supervise support staff to ensure high levels of productivity and professionalism
Standardize client communication protocols to enhance client satisfaction
Create and manage SOPs to streamline operations and reduce errors
Report weekly on progress to ensure tasks move from 'open issue' to 'done'
Benefits
Opportunity to directly influence the operational growth of a law firm
Real authority and autonomy in shaping workflows and systems
Collaborative work environment with a focus on improvement and efficiency
Position offers a chance to lead projects and initiatives without a legal background required
Full Job Description
We are looking for a Director of Operations to help turn a profitable, growing law firm into a more disciplined, scalable, and less founder-dependent business.
This is not a passive office manager role. We need a serious operator who can own workflows, supervise support staff, improve case movement, reduce preventable mistakes, standardize client communication, and make sure the firm's work reliably moves from "open issue" to "done." The right person will be highly organized, calm under pressure, direct without being dramatic, and comfortable holding people accountable.
You will work closely with the owner to build the operating system of the firm: case tracking, staff accountability, intake discipline, client communication protocols, SOPs, task ownership, and weekly reporting. You do not need to be a lawyer. You do need to be someone who can bring order to a busy professional-services environment where deadlines, clients, staff, and revenue all matter.
This role is ideal for someone who likes building systems, hates preventable mistakes, communicates clearly, and wants real authority inside a growing firm.
