Job Title: Director of Operations
Location: New Orleans, LA
Employment Type: Full-Time
Reports To: Ownership / COO
We are seeking a Director of Operations to oversee day-to-day operations, manage personnel and scheduling, and ensure consistent, high-quality service delivery across all assignments.
Position Overview
The Director of Operations is responsible for the overall operational performance of the company. This role requires a strong leader who can manage field operations, coordinate staffing and scheduling, maintain client relationships, and ensure compliance with company standards and state regulations. This is a hands-on role suited for someone comfortable working in a fast-paced, 24/7 security environment.
Key Responsibilities
Operations & Field Management
• Oversee daily security operations across all active sites and assignments
• Ensure proper staffing, coverage, and post fulfillment for all contracts
• Conduct site visits and field inspections to maintain service quality
• Respond to urgent operational issues, call-outs, and coverage gaps
Personnel Management
• Supervise operations staff, supervisors, and field personnel
• Assist with hiring, onboarding, training, and disciplinary actions
• Ensure guards meet licensing, certification, and company requirements
• Enforce company policies, post orders, and professional standards
Scheduling & Logistics
• Oversee guard scheduling, shift assignments, and timekeeping
• Coordinate coverage for long-term details, 24-hour posts, and special projects
• Manage last-minute changes common to film, event, and production security
Client Relations
• Serve as a primary point of contact for select clients
• Maintain strong relationships with location managers, production teams, and property managers
• Address client concerns promptly and professionally
• Assist with walk-throughs, advance planning, and operational adjustments
Compliance & Administration
• Ensure compliance with Louisiana state regulations and licensing requirements
• Review incident reports, daily activity reports, and operational documentation
• Support billing accuracy by verifying schedules, hours, and post details
• Assist ownership with operational planning and process improvement
Qualifications
Required
• Minimum 3-5 years of experience in security operations
• Prior supervisory or management experience
• Strong scheduling, organizational, and problem-solving skills
• Ability to remain calm and decisive under pressure
• Valid driver's license and reliable transportation
• Ability to work flexible hours, including nights, weekends, and holidays
Preferred
• Experience with film, production, or event security
• Knowledge of Louisiana security licensing requirements
• Experience managing 24/7 or multi-site operations
• Strong written communication skills for reports and client correspondence
Compensation & Benefits
• Competitive salary based on experience
• Cell phone allowance or company phone
• Mileage reimbursement when applicable
• Opportunity for growth within a locally owned company
This is a management position This is a full time position
