Director of Operations
McDonald's Franchise Operations | Gerena Food Management Corporation
Position Overview
We are seeking an experienced Director of Operations to lead and oversee the operational performance of our McDonald's franchise portfolio. This is a salaried position offering competitive pay and benefits. The Director of Operations will be responsible for the financial health of the organization, compliance with McDonald's corporate standards, food safety regulations, and the development of our leadership team.
Key Responsibilities
Financial & Operational Performance
- Monitor the overall financial health of the organization, with direct ownership of Profit & Loss (P&L) statements across all locations
- Track and manage key performance targets including food cost and labor costs to maximize profitability
- Analyze financial reports and operational metrics to identify trends, opportunities, and areas requiring corrective action
- Develop and implement strategies to achieve company-wide financial and operational goals
Leadership & Team Development
- Directly supervise and mentor two (2) Supervisors and collaborate with one PEL Deployment Manager to coordinate company goals and targets
- Provide guidance, coaching, and performance management to General Managers (GMs) across all locations
- Oversee and support the Facilities Team responsible for company maintenance, equipment upkeep, and capital project coordination
- Ensure effective training programs are in place and executed to maintain operational standards and develop internal talent
Corporate & Vendor Relations
- Serve as the primary liaison with McDonald's Corporate staff, maintaining strong working relationships and ensuring brand compliance
- Coordinate and lead preparations for McDonald's Corporate inspections and evaluations
- Manage communications and coordinate inspections with outside food safety vendors
- Ensure readiness and compliance for local Health Department inspections across all locations
Communication & Meetings
- Conduct biweekly meetings with General Managers and Supervisors at the company office to drive effective communication, alignment on company objectives, and operational consistency
- Facilitate cross-functional collaboration between operations, facilities, and corporate support teams
Qualifications
Required
- Proven experience in multi-unit restaurant or food service operations management
- Strong financial acumen with demonstrated experience managing P&Ls, food costs, and labor metrics
- Excellent leadership and team development skills
- Outstanding communication and interpersonal abilities
- Knowledge of food safety regulations and health code compliance
- Ability to pass a federal background check to obtain access credentials for operations within the U.S. Navy base
Preferred
- Prior experience with McDonald's franchise operations or QSR (Quick Service Restaurant) management
- Familiarity with McDonald's corporate standards, inspections, and operational systems
- Experience working within federal or military installation environments
- Bachelor's degree in Business Administration, Hospitality Management, or related field (or equivalent experience)
What We Offer
- Competitive salary commensurate with experience
- Comprehensive benefits package
- Opportunity to lead a growing franchise operation with the support of a dedicated leadership team
- Professional development and growth within the organization
Work Environment
This role requires regular travel between restaurant locations, including a site operating within a U.S. Navy base. The Director of Operations will work from the company office for meetings and administrative duties, with field presence required to support operations and ensure standards are met.
