About the JobThe Director of Operations' primary responsibility is to provide strategic oversight and mentorship of Operations while being directly responsible for the operational and financial success of multiple dental practices located in assigned areas. The Director of Operations serves operating Dentist owners by holding direct reports accountable for day-to-day practice and meeting immediate needs while positioning the practice for growth. The Director of Operations is skilled and experienced in creating annual budgets, strategic planning, project management, talent calibration, growth and development plans, financial statement analysis, verbal and written communication, and modeling professional, ethical, and highest-standards behavior.
** This is a remote position that requires travel up to 50% of the time. Must reside in one of the following states to be considered: IA, IL, MN, ND, NE, SD. **Compensation & Benefits:- $80,000 - $100,000 per year.
- Medical, dental, vision, and life insurance.
- Generous PTO and paid holidays.
- Long and short-term disability.
- Traditional and Roth 401(k) options.
- Referral Bonus Program.
Responsibilities:- Partner with operating owners and executive leadership to make operational decisions.
- Understand, analyze, and action plan key performance metrics to successfully lead and grow the multi-unit business within an assigned territory.
- Assess practice needs and strategically plan to make improvements.
- Model outstanding service to clients, including superior written, verbal, and other communication skills. Identify team member strengths and areas for improvement in leadership and management skills. Train, coach, and mentor team members to optimal service excellence.
- Interview, hire, and retain top-tier talent in a partnership with human resources to ensure staffing needs are met, turnover is controlled and decreasing year over year, and team members grow throughout the organization.
- Onboard all team members to seamlessly integrate into the dynamic business environment while continuing to meet the business needs.
- Train operations team members to perform duties in a timely and accurate manner while auditing work to confirm quality and provide additional training as needed.
- Review operating performance results and take immediate steps to implement corrective action as needed, while creating and executing long-term strategic plans.
- Partner with dedicated corporate departments and executive team members to design sustainable and scalable programs.
- Organize all projects, initiatives, and programs via project charters; share updates at regular and timely meetings while tailoring the message to specific audiences.
- Hold team members accountable for annual training requirements, performance reviews, and other company requirements.
Qualifications:- 2+ years of multi-site experience is required.
- 5+ years of dental office management experience is required.
- Detail-oriented with great organizational skills.
- Skilled in delegation and remote management.
- Excellent communication skills.
- Must be able to travel up to 50% of the time.
