DIRECTOR OF OPERATIONS:
ROLE: The Director of Operations shall reflect the goals and objectives as stated in the Alliance Door Products Statement of Purpose. They will reflect visionary leadership as team mentor, team facilitator, and team educator in strategic warehouse organization, production management, capacity planning, inventory control, and management to most effectively meet the customer's and organization's operational requirements. This position works in close coordination and collaboration with the Branch Director of Sales, who is responsible for all sales-related functions at the branch. Together, they are responsible for meeting customer needs, operating an effective and efficient operation, controlling costs, and ensuring the overall profitability of the branch.
RESPONSIBILITIES:
- Foster a "Safety First" culture; continually work, proactively, to create a safe work environment with particular focus on machine operator safety, safe material handling, and forklift/pedestrian safety.
- Develop Operations Experts who are continually refining their processes and capabilities.
- Be instrumental in growing and developing our team.
- Provide training and development opportunities and encourage positive communication between departments.
- Provide ongoing employee feedback; proactively address any performance issues in a timely manner.
- Manage CDL drivers, including scheduling, performance, and ensuring full compliance with DOT rules and regulations.
- Develop strategic capabilities and core competencies that are specific and relevant.
- Lead by example in creating a customer-focused environment where the very best customer service is provided.
- Optimize the utilization of raw material through warehousing and inventory control to include cycle counting and coordination of physical inventory, ensuring the most cost-effective use of materials and company resources.
- Manage all operations, including production and capacity planning (people and resources), shop and warehouse layout, timely and accurate receiving, and in-bound/out-bound load scheduling.
- Ensure that material and production quality specifications are met by implementing proper manufacturing processes to maximize efficiency while leading continuous improvement.
- Partner with leadership to support the continuous development of innovative products and solutions and state-of-the-art production capabilities.
- Attain a high level of product and industry knowledge and customer service requirements through research to successfully develop business strategies, strengthen our customer service relationships, and build operational efficiency.
- Develop standard operating procedures to support foundational stability and continuous improvement, focusing on efficiency.
- Provide training materials and programs for the production shop and warehouse to include organizing and mapping of products.
- Develop relationships and negotiate service agreements with industry partners to most effectively service customers and maintain facilities and warehouse equipment (e.g. logistics, material vendors, mechanical contractors, etc.).
CORE SKILLS & QUALIFICATIONS:
- Positive attitude with a servant's heart, flexible, and adaptable.
- Demonstrated leadership.
- 5 or more years of upper management experience that included profit and loss accountability.
- Experience with DOT rules and regulations is preferred.
- The ability to skillfully coach and mentor others, along with a sincere desire to create opportunities for their participation and growth.
- Advanced technical skills to develop, implement, and execute strategic solutions.
- Passion for driving change and delivering results through commitment to operational excellence and continuous improvement.
- Commitment to communicate and collaborate professionally.
- Knowledge of door and millwork products & services.
- Strong Mechanical aptitude preferred.
- Understanding of how the ERP system functions and the discipline needed to adhere to the process.
- Knowledge of Microsoft Office (Excel, Outlook 10) and strong general computer skills.
- Excellent communication skills: interpersonal, verbal, and written ability to efficiently learn and master product information, processes, and procedures.
- Have the drive and ability to create and foster a successful team environment.
- Reflect our Statement of Purpose authentically.
PHYSICAL REQUIREMENTS:
- Must be able to remain in a stationary position for prolonged periods of time.
- Are you able to move and have the capacity to work inside the office and warehouse?
- Ability to operate a computer and other office equipment.
- The ability to communicate information and ideas clearly through written and verbal forms so that others will understand.
- The capability to lift and move heavy objects occasionally, such as doors or equipment.
- Ability to stand, bend, stoop, and reach comfortably.
COMPENSATION & BENEFITS:
- Competitive Wage $105,000-$135,000
- Medical/Dental/Vision insurance and Health Savings Accounts (HSA's) with employer contributions
- Retirement Plan
- Paid Holidays
- Paid Time Off
- Paid Bereavement Leave
- 401K
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