Director Of Operations

HRI Development LLC

$80K — $95K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of hotel operations experience
  • Strong leadership and team management skills
  • Excellent customer service abilities
  • Knowledge of IHG brand standards
  • Budgeting and financial planning expertise

Responsibilities

  • Oversee Front Desk, Housekeeping, Breakfast, and Security departments
  • Ensure operational efficiency and guest satisfaction
  • Lead team engagement initiatives and resolve personnel issues
  • Monitor compliance with IHG brand standards
  • Serve as acting General Manager in their absence

Benefits

  • Access to hotel amenities including pool and fitness center
  • Opportunity to work in a prime location near major landmarks
  • Supportive environment for professional growth
  • Focus on work-life balance with mid to evening shifts
Full Job Description

129 rooms | 250 sq. ft. meeting/event space


Amenities: pool, fitness center.


Located in the heart of the Central Business District, our newly redesigned hotel is just steps from top New Orleans landmarks — only two blocks from the Caesars Superdome and Smoothie King Center, and three blocks from Canal Street and the French Quarter. Designed for both business and leisure travelers, this focused-service property delivers modern amenities, reliable consistency, and streamlined guest service. It’s an ideal environment for hospitality professionals who take pride in efficiency, cleanliness, and creating a welcoming stay for every guest.





The Director of Operations is responsible for overseeing all operational departments of the hotel, including Front Desk, Housekeeping, Breakfast, and Security. This position plays a critical leadership role in ensuring exceptional guest experiences, operational efficiency, team engagement, and compliance with all IHG brand standards.
The Director of Operations primarily works mid-shift and evening shifts to provide leadership coverage during peak operational periods, ensuring smooth coordination among departments and rapid resolution of guest and operational issues. The position serves as the acting hotel leader in the absence of the General Manager and is responsible for maintaining service excellence, driving team performance, and supporting the hotel's financial and operational objectives.

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