The Director of Operations will manage DXP Service Centers, overseeing operations and profitability with full P&L responsibility. Implement process improvements, track performance using KPIs, and manage budgets to enhance profitability. Support regional goals, develop growth strategies, provide staff direction, and handle recruitment and administrative tasks.
Responsibilities of the Director of Operations include, but are not limited to:
• Liaise with superior to make decisions for operational activities and set strategic goals
• Plan and monitor the day-to-day running of business to ensure smooth progress
• Supervise staff from different departments and provide constructive feedback
• Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements
• Manage procurement processes and coordinate material and resources allocation
• Oversee customer support processes and organize them to enhance customer satisfaction
• Review financial information and adjust operational budgets to promote profitability
• Revise and/or formulate policies and promote their implementation
• Manage relationships/agreements with external partners/vendors
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics
• Ensure that the company runs with legality and conformity to established regulations
Qualifications of the Director of Operations include, but are not limited to:
• Proven experience as Director of Operations or equivalent position
• Excellent organizational and leadership abilities
• Outstanding communication and people skills
• Knowledge of industry's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (e.g.,
supply chain, finance, customer service etc.)
• Working knowledge of data analysis and performance/operation metrics
• Familiarity with MS Office and various business software (e.g., ERP, CRM)
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Additional Information:
Physical Demand: Long periods of standing and sitting
Working Conditions: Office environment, shop and field
Training/Certifications: N/A
Shift Time/Overtime: 7 am - 4 pm - Overtime when needed
Travel: Occasional regional travel to branch facilities and customer locations
Education: BSc/BA in business administration or relevant field; Master of Science preferred
DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week, including: medical, dental, vision, flexible spending account, paid holidays, life and disability insurance, and additional supplemental benefits. All employees are eligible to participate in the 401(k) plan.
Salary is commensurate with experience.
