Key Responsibilities

Hands-On Leadership, Business Analysis & Decision Support

• Partner with operational and executive leaders to define business questions, priorities, and reporting needs.

• Translate priorities into analytics, KPIs, Domo solutions, and action-oriented recommendations.

• Perform root-cause analysis and identify risks, trends, operational gaps, and opportunities.

Domo Development, BI Direction & Adoption

• Build, maintain, and improve Domo dashboards, cards, datasets, alerts, and reporting solutions.

• Lead Domo roadmap priorities and analytics projects from intake through implementation, including scope definition, stakeholder alignment, UAT, training support, adoption, business validation, and follow-up measurement.

• Investigate, connect, and validate data across operational systems to support new reporting, analytical, KPI, dashboard, and decision-support capabilities within Domo.

• Validate reporting accuracy, troubleshoot data issues, and partner with technical resources when source data or integration issues arise.

Data Exploration & Validation

• Explore and validate operational data to support analysis, KPI development, and dashboard creation.

• Document data definitions, calculations, assumptions, and reporting methodologies.

Operational Analytics

• Analyze labor, financial, operational, service, productivity, customer, and performance data to identify trends, risks, and opportunities.

• Establish baseline metrics and measure the impact of operational initiatives.

• Support ad hoc executive and operational reporting requests.

Cross-Functional Partnership

• Collaborate with Operations, Finance, Continuous Improvement, Technology, and regional leaders to prioritize high-value analytical opportunities.

• Support strategic initiatives that require clear visibility, measurement, analysis, and decision support.

Preferred Qualifications

• 7+ years of progressive experience in analytics, business intelligence, operational reporting, decision support, or performance improvement.

• Hands-on Domo experience developing dashboards, cards, datasets, business logic, and user-facing reporting tools.

• Strong SQL skills and advanced Excel proficiency.

• Ability to independently investigate business problems, identify relevant data sources, and develop actionable insights.

• Strong communication, stakeholder partnership, facilitation, and change-management skills.

• Ability to work directly with operational leaders, explain findings clearly, and drive analytics adoption.

• Experience in transportation, logistics, service, field operations, or multi-site businesses.

• Experience with KPI design, operational scorecards, performance measurement, and business impact tracking.

• Familiarity with data integration concepts, data relationships, and troubleshooting reporting discrepancies.

• Experience with automation, AI-enabled analytics, workflow tools, or decision-support capabilities.