Director of Operations

Absolute Services

$80K — $95K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of management experience in skilled trades, military, or a similar industry
  • Residential HVAC experience
  • Exceptional business and operational acumen
  • Positive attitude with excellent communication skills
  • Ability to hold self and team accountable for company goals
  • Visionary leader thriving in fast-paced environments
  • Valid driver’s license required

Responsibilities

  • Oversee all trade activities for smooth and efficient operations
  • Steer operational performance and ensure compliance
  • Lead hiring and training to develop a high-performing team
  • Ensure adherence to company policies and procedures
  • Address and resolve customer concerns effectively
  • Establish a safe and organized work environment
  • Manage dispatch operations to keep schedules on track
  • Oversee bookkeeping and payroll for seamless operations
  • Maintain fleet vehicles to ensure readiness and safety

Benefits

  • Collaborative team environment focused on excellence
  • Opportunities for professional growth and development
  • Emphasis on customer satisfaction and innovation
  • Dynamic work culture that rewards accountability and performance
Full Job Description
Overview

 

What You’ll Be Doing:

 

· Lead the Charge: Oversee all trade activities and ensure our operations run smoothly and efficiently, making sure we deliver on our promises to customers.

· Drive Success: Steer operational performance and ensure compliance, keeping everything on track and focused on excellence.

· Build a Winning Team: From hiring to training, you’ll lead the way in developing a high-performing team. You'll help them grow, succeed, and stay motivated to be the best!

· Hold the Team Accountable: Ensure that everyone follows company policies, procedures, and strives for continuous improvement.

· Tackle Customer Requests: Address and resolve customer concerns with a can-do attitude, ensuring their experience is always top-notch.

· Create a Safe & Efficient Environment: Establish and maintain a safe, effective, and well-organized work environment for all team members.

· Manage Dispatchers: Ensure smooth dispatch operations, keeping everything on schedule and ensuring no customer is left waiting.

· Handle the Numbers: Oversee bookkeeping, accounts payable, accounts receivable, and payroll, ensuring everything runs seamlessly and accurately.

· Manage Our Fleet: Keep our fleet in tip-top shape, ensuring that vehicles are maintained and ready to go whenever needed.

 

What You Bring to the Table:

 

· 3+ years of management experience in skilled trades, military, or a similar industry

· Residential HVAC experience 

· Exceptional business and operational acumen

· A positive attitude and excellent communication skills, ready to engage and motivate your team

· The ability to hold yourself and your team accountable to meet and exceed company goals

· A visionary leader who thrives in a fast-paced, ever-evolving environment

· A valid driver’s license (because we’re on the move!)

· Experience with ServiceTitan is a plus, but not required

 

Ready to Lead the Way?

 

At Absolute Services, we are more than just a company — we’re a team united by a passion for excellence, customer satisfaction, and innovation. If you’re ready to roll up your sleeves, take charge, and drive our success, we want to hear from you. Come make an impact, and let’s build something incredible together!

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