Director of Branch OperationsSchedule: Monday - Thursday, 8:00AM - 5:00PM & Friday. 8:00AM - 6:00PMCompensation: Depending on ExperienceAs the
Director of Branch Operations, you will lead branch teams and Teller Supervisors, develop future leaders, oversee branch performance, and partner with executive leadership to execute strategies that fuel growth, strengthen member relationships, and support our mission of improving lives through financial empowerment.
If you're passionate about developing people, improving processes, and delivering exceptional customer service, we'd love to hear from you.
What You'll DoLead High-Performing Teams- Provide leadership and direction to Teller Supervisors and branch teams across multiple locations.
- Coach, mentor, and develop emerging leaders within the organization.
- Foster a culture of accountability, engagement, and exceptional member service.
Drive Growth & Operational Excellence- Partner with executive leadership to develop and execute branch sales and service strategies.
- Monitor branch performance and identify opportunities for growth, efficiency, and innovation.
- Lead operational improvement initiatives that support organizational objectives.
Ensure Compliance & Risk Management- Maintain compliance with applicable banking and credit union regulations.
- Oversee operational audits, security procedures, and internal controls.
- Ensure branches operate safely, efficiently, and according to policy.
Strengthen Community Connections- Represent TENCU in the community and build meaningful relationships that support membership growth.
- Promote the credit union's mission, values, and commitment to service.
What You BringRequired Experience- 5-8 years of progressive experience in a banking or credit union environment.
- Minimum of 3 years of leadership or management experience.
- Strong knowledge of branch operations, deposit services, and retail banking.
- Experience leading teams, coaching employees, and driving performance results.
Education- Associate degree required.
- Bachelor's degree preferred.
Skills That Set You Apart- Strategic thinking and problem-solving abilities.
- Strong communication and relationship-building skills.
- Ability to manage multiple priorities while maintaining attention to detail.
- Commitment to confidentiality, professionalism, and member service excellence.
- Passion for developing people and creating positive workplace culture.
Travel RequirementsThis position requires regular travel to TENCU branch locations throughout Middle Tennessee to support operations, conduct audits, and collaborate with teams. This position is exempt.
Ready to lead the future of branch operations? Apply today and tell us about your salary expectations in your application.*This job opportunity is only open to local candidates in Tennessee*No recruiters please 
