Job DescriptionMake great operations the standard at every Fox location, market by market.Fox Rent A Car is seeking a Director of Operational Excellence to own the company's operational performance at every counter, lot, and market across its US airport network. You take proven operating playbooks off the shelf and put them to work where it counts, standardizing how Fox operates so strong results become the norm at every location. This is a builder's seat for an operator who has lived inside a high-velocity consumer business, knows what great looks like, and has the systems, metrics, and coaching instincts to make it stick across many markets at once.
Your Primary Focus Is To:Standardize How Fox Runs- Standardize branch workflows and operating procedures across the airport network to ensure performance remains consistent from market to market.
- Establish and standardize operational KPIs, including labor productivity, revenue per day, upsell conversion rate, and customer satisfaction.
- Improve labor productivity and scheduling efficiency at the branch level.
- Drive fleet turnaround and vehicle-readiness discipline that protect revenue days.
- Streamline daily operations and recover the cost trapped in operational waste.
Build Winning Counter Habits- Deploy Lean and continuous improvement practices at the location level and coach teams to sustain them.
- Build repeatable counter sales and upsell habits that lift performance while keeping frontline teams energized.
Coach Leaders Who Sustain the Gains- Coach and enable General Managers and Regional Directors so improvements hold long after you leave the market.
- Partner with the Managing Director and senior leadership on transformation priorities and report progress against measurable targets.
Education and Experience:- Bachelor's degree in Operations Management, Business, or a related field.
- Eight or more years of operational leadership experience, including multi-site continuous improvement or operational excellence.
- A track record of standardizing operations and improving measurable performance across multiple locations.
- Experience building and coaching frontline or counter sales performance programs.
- Car rental or fleet-based field operations experience strongly preferred.
We're Looking For:- Hands-on continuous improvement experience is essential, and Lean or Six Sigma certification is a welcome plus.
- Fluency in operational metrics such as productivity, revenue per day, upsell conversion rate, and customer satisfaction.
- Strong coaching and change management skills that drive adoption and keep teams on board.
- The ability to standardize processes across locations that each believes are different.
- Comfort operating in a fast-moving turnaround environment with a clear sense of urgency.
- Willingness to travel up to 50 percent across multiple markets.
We Offer:- Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus
- Company-paid Life Insurance
- Company-paid AD&D Insurance
- Flexible spending account
- Parental leave
- Employee assistance program
