The Opportunity

The Director of Learning and Development is Encore's first dedicated hire in shaping how our people grow and will be integral in building that function from the ground up. This is a unique opportunity for a hands-on training leader to shape how our organization develops talent – from technicians out in the field to our corporate staff across all levels. You'll own everything from conceptualization and curriculum design to hands on facilitation – working closely with leadership to identify skill gaps and build programs that support individual growth as well as company-wide performance. 

 

This role combines designing scalable training programs and establishing the systems, tools, and cadences that let L&D operate as a durable function rather than a one-off initiative. 

 

The ideal candidate will have a point of view on how Encore should develop talent, partner with leaders across the business to identify real skill and performance gaps and translate those gaps into training that people actually use. You will partner closely with department heads and field leadership, using instructional design and facilitation skills to build buy-in for a function that doesn't yet exist. 

Key Responsibilities

• Design & implement Encore’s first formal learning & development strategy, aligned with business goals and growth plans 

• Build scalable training programs from scratch, inclusive of onboarding, technical/trade skills, leadership development, compliance, and soft skills 

• Develop and deliver training content (both in person and virtually), and coach others to help facilitate as we scale the Learning & Development function 

• Expand the Docebo LMS ecosystem, integrating additional learning tools and content platforms as needed to build a scalable training infrastructure across all locations 

• Establish training metrics to evaluate programs, continuously improving program content and delivery and driving measurable outcomes 

• Develop career pathing & advancement frameworks to support internal mobility and employee retention 

• Partner with business leaders to identify skill gaps and align learning initiatives 

• Lead with operational excellence, managing complex projects and timelines with discipline and foresight, ensuring flawless delivery and continuous improvement

What You Bring to the Table

• 8+ years of progressive experience within a Human Resources function, including a minimum of 5 years dedicated specifically to Learning & Development 

• Proven ability to both design and facilitate training programs -- this is not a strategy only role 

• A scrappy, entrepreneurial builder’s mindset with a strong bias for action 

• Skilled in crafting comprehensive blended learning solutions across diverse delivery methods; including in-person, virtual, and self-paced 

• Excellent communication and relationship building skills, comfortable engaging with employees at every level, from technicians to executives 

 

What Will Make You Stand Out? 

• Bachelor's Degree in Human Resources, Business Administration, Organizational Psychology, Communications or relevant fields. Additional certifications such as SHRM-SCP, SPHR, CPTD or CPTM nice to have, but not required 

• Experience working across diverse audiences (field/trade employees and office staff) is a strong plus 

• Experience in fire protection, construction, field services, or another decentralized, trade-based industry 

• You’ve built an L&D function from scratch, without the assistance of a team or existing infrastructure 

• Familiarity with AI-enhanced learning tools 

 

#LI-DF1

Beyond the Paycheck

At Encore, we’re all about creating a culture where success is celebrated. We recognize that our work makes people’s lives safer, and we reward those who contribute to our growth. Here’s what you can expect: 

 

• Competitive Salary: Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.  

• Purpose-Driven Work Environment: We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.  

• Flexible Dress Code: Upon joining, you’ll receive branded Encore swag, and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it.  

• People-Focused Culture: We know our greatest strength is our people. That’s why we’ve built a culture that encourages experimentation, learning, and improving together. You’ll have the space to share your ideas and help shape a company that is constantly growing.  

• Tools for Success: Access to leading-edge web-based productivity tools.  

• Health and Wellness: Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy.  

• Retirement Planning: Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.  

• Life Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind.